Public Service Commissions ensure that utility services are delivered in a safe manner. Standards are in place for customers, the community, and utility/public service company staff. Utility companies are also expected to provide appropriate customer education (e.g., What to do if you smell gas, avoiding downed wires, etc.).

How Do Utility Commissions Ensure Safety?


  • Background checks and fingerprinting for drivers
  • Vehicle inspections
  • Driving records
  • Insurance

Natural Gas

  • Pipeline inspections
  • Odorization
  • Infrastructure upgrades


  • Pole inspection and repair
  • Remove and protect downed wires


National Initiatives


811—Call Before You Dig