Serving the Public Interest

Your state’s public service commission regulates vital utilities and services that are integral aspects of our everyday lives. Learn how these important agencies work and how to become constructively engaged.

Reasonable Rates

Public Service Commissions must balance utility companies’ ability to earn a profit with the public’s right to receive services at reasonable rates.  A primary activity of state commissions is convening rate cases, which is a very long and complex process. Such proceedings (evidentiary hearings) follow the rules of courts; judgments (orders) are determined based on the evidence presented that is part of the official record.

Parties to Rate Proceedings

Typical participants include:

  • The utility company asking for rate change, represented by legal counsel
    • Staff of the utility company provide written testimony and may be called to testify during the evidentiary proceeding
    • Other expert witnesses (industry representatives, researchers, etc.) may also be among the witnesses
  • Commission Staff Counsel
    • Present evidence/testimony of commission staff
    • Present evidence/testimony of outside expert witnesses
  • Consumer Advocates
  • Other State Agencies
  • Ratepayers in the Jurisdiction (through public comment hearings and other mechanisms to add ratepayer concerns to the official record)