|9:15 a.m. – 10:15 a.m.||
A National Focus on Resiliency
This joint session is focused on the Department of Defense’s increasing priority on energy resiliency measures. The DoD wants to ensure that, even if a catastrophic storm hits or adversaries target the power grid, critical DoD installations can still carry out their mission-essential functions.
Representatives from the Air Force, Army, and Navy will discuss issues related to funding for energy resiliency projects, private-sector partnerships and opportunities, and barriers to success such as the regulatory and/or the DoD contracting process. Specific relevant case studies, such as the Hawaiian Electric-Army energy resiliency project and the APS-USMC micro grid, will be explained.
Moderator: Hon. Judy Jagdmann, Virginia
Michael McGhee, P.E., Executive Director, US Army Office of Energy Initiatives
John Kliem, Executive Director, Renewable Energy Program Office, Office of the Assistant Secretary of the Navy (Energy, Installations & Environment)
10:30 a.m. – 11:45 a.m.
What Regulators Need to Know about Stopping Consumer Utility Scams
Over the last several years, the volume and complexity of scams aimed at utility consumers have been growing. Scammers are using technologies such as Caller ID spoofing and fake utility interactive voice response menus. Although it is difficult to quantify total losses, it is estimated that millions of dollars annually are stolen by criminals impersonating utility representatives. These scams also can undermine consumer confidence in a utility, unfairly damage its reputation, and place an added burden on its customer service operations.
What is being done to address this problem and what can State commissions do to educate consumers and help stop these scams? In this session, attendees will learn about an industry collaborative across North America to share data and best practices and implement initiatives to inform and protect customers. Attendees will also learn about emerging technologies to eliminate Caller ID spoofing, as well as State efforts to crack down on these scams and educate consumers on how to identify potential scams and whom to contact to report suspicious activity.
Ellin Katz, Consumer Counsel, Connecticut Office of Consumer Counsel
Jared Lawrence, Vice President Revenue Services, Duke Energy Customer Services
Brent Struthers, Senior Policy Advisor, Neustar, Inc.