Consumers and the Public Interest


Staff Subcommittee on Consumers and the Public Interest

9:00 - 11:45 am • Texas EF (4th Floor)

(Closed 9:00–10:15 a.m.)

10:15 - 10:30 a.m.

Networking Break


10:30 - 11:45 a.m.

Now that we have the data, what do we do with it?

While utility disconnection data is desired by NGO’s and other consumer assistance agencies and organizations, few state commissions require utilities to report this data. Through a series of four webinars with in-depth discussions, the Committee on Consumers and the Public Interest is developing recommendations about the value of disconnect data reporting.  In this session, we will explore Oregon’s recent experience in developing disconnect reporting rules and discuss the potential use and importance of collecting data.


Phil Boyle, Manager of Consumer Services, Oregon Public Utility Commission


Linda Gervais, Senior Manager, Regulatory Policy and Strategy, Avista Utilities

Bob Jenks, Executive Director, Citizens Utility Board of Oregon

Charlene Ketchum, Policy Advisor and Legal Counsel to Commissioner Maida Coleman, Missouri Public Service Commission

Bill Malcolm, Senior Legislative Representative - State Advocacy and Strategy Integration, AARP 



Committee on Consumers and the Public Interest

1:30–5:00 p.m. • Texas EF (4th Floor)

1:30-2:30 p.m. 

Business Meeting (closed)

2:45-3:45 p.m.

Following a disaster, how can government agencies and utilities work together to make recovery less stressful and more efficient for customers?

When a disaster strikes, those affected are often left without power for days or weeks.   Or worse, their home is destroyed and they are left living in temporary housing indefinitely – often times on their own property.  How is power supplied to this temporary housing when the infrastructure is destroyed?  Federal, state, and local agencies, as well as utilities, have emergency disaster plans in place that work well. But, how can these entities work better together to ease the burden on residents who are already dealing with many, many challenges? 


Hon. Odogwu Obi Linton, Maryland


Christine Knepper, Manager of State Governmental Affairs, Florida Power & Light Company

Kate Murphy, Requirements Manager, Logistics Operations Division, Federal Emergency Management Agency

Jewel Smith, Principal, i3029 Liron Consulting, LLC

Kevin Wisely, Director Office of Resilience and Emergency Preparedness, New York State Department of Public Service


4:00-5:00 p.m.

Data Collection Deep Dive Highlights (Joint with NASUCA)

During this session, members from NASUCA, NARUC, and panelists from this year’s NRRI webinar series on data collection related to disconnections and delinquencies will:

  • Explain why standards and best practices related to data collection are necessary.
  • Discuss some of the major challenges, controversies, barriers, and solutions explored during the data collection webinar series.
  • Identify specific ways state commissions, consumer advocates and other stakeholders can implement the proposed data collection resolution’s objectives.


Hon. Marion S. Gold, Rhode Island