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(Includes content available as of November 2, 2016)

Staff Subcommittee on Consumer Affairs

This agenda is subject to change.

Sunday, November 13, 2016

Location: Flores 6
9:00 a.m. - 10:15 a.m.

Here Comes the Sun

While the Beatles’ song chimed that “It’s all right” -- is it?  This discussion explores the growing impacts of residential solar on utility customer service, providing a snapshot of attitudes held by residential customers overall, and by solar adopters.  Why and how do customers choose solar?  How important are perceived environmental benefits versus savings potential?  How are utilities handling their evolving relationship with solar customers?  What are the impacts on call centers? Could the growing importance of customer service change customer perceptions of traditional generation and distribution?  Join the discussion on the ever-changing customers’ attitudes, since we know, “The sun will come out tomorrow.”

Jamie Wimberly, Chief Executive Officer, DEFG, LLC

Daniel Gabaldon, Director, Enovation Partners

10:15 a.m. - 10:30 a.m. Networking Break
10:30 a.m. - 12:00 p.m. 

Beyond Lifeline Reform: Discussion of Other Existing Low-Income Consumer Programs in the Market

(Joint session with the Staff Subcommittee on Telecommunications)

Many rural and low-income customers now have access to broadband through new and modified provider-sponsored programs. Differences in participation qualifications, services, and program successes and failures will be discussed. Will Lifeline and/or other low-income programs be a broadband lifesaver? Join the discussion to find out.

Moderator: Phil Boyle, Vice-Chair, Subcommittee on Consumer Affairs, Oregon

Al Lubeck, Public Policy Director, CenturyLink

David Bergman, Counsel, NASUCA

Don Laub, Vice President of Regulatory Affairs, Comcast

Mark Brown, Vice President & Counsel, Government Affairs, Charter Communications

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