Europe and Eurasia: Moldova

Partnership Exchange on Service Quality and Transparency

Date: April 2011
Location: Chisinau, Moldova

With the support of the US Agency for International Development, NARUC implemented a partnership exchange between the National Energy Regulatory Agency of Moldova (ANRE) and the Missouri Public Service Commission (PSC) on service quality and transparency. NARUC experts assisted ANRE in helping to identify the potential for developing the capacity to deal with information flow, tackle the issue of service quality, improve quality benchmarks and monitoring and increase the education of consumers regarding their rights and responsibilities on interruptions.

During the exchange representatives from the Missouri PSC shared the commission’s Electronic Filing and Information System (EFIS) with their Moldovan partners as an in-kind contribution, valued at roughly $2.4 million.