Europe and Eurasia: Kosovo

Peer Review on Communications and Public Relations

Date: June 2015
Location: Prishtina, Kosovo

With the support of the US Agency for International Development, NARUC conducted a peer review with the Energy Regulatory Office of Kosovo (ERO) on how to develop unified procedures to guide the agency in its internal communication and public relations role. NARUC experts provided assistance via two documents: the “Processes for Internal Communication" developed by NARUC, which encompasses best practices for enhancing the internal integrity and professionalism of its staff, and ERO’s Draft External Communication Strategy, to which NARUC experts offered suggestions on how to improve ERO’s public outreach toward various stakeholders.