Partnership Exchange on Public Engagement

Date: September 2004
Location: Sofia, Bulgaria

With the support of the United States Agency for International Development (USAID), a NARUC delegation met with their counterparts at Bulgaria’s State Energy Regulatory Commission (SERC) to discuss public relations and communication with consumers. There were also regional models presented from Poland and Romania.

The partnership visit concluded with a discussion on lessons learned and results achieved through the partnership.

 

Resources

English

• Upcoming Developments and Events at SERC
  Konstantin Shushulov - State Energy Regulatory Commission of Bulgaria
• Lessons Learned and Results Achieved Through Partnership
  Konstantin Shushulov - State Energy Regulatory Commission of Bulgaria
• Public Participation in Regulatory Process
• Methods for Communicating With Consumers
• Consumers' Education and Training Efforts: SERC Strategy and Policy
• Assisting Utility Consumers in New Jersey
  Kristi Izzo - New Jersey Board of Public Utilities
• Consumer Outreach and Education: BPU Strategies
• Political Relations and Relations With Other States
  Frederick Butler - New Jersey Board of Public Utilities
• Public Relations: Getting Your Message Out
  Eric Hartsfield - New Jersey Board of Public Utilities
• Public Involvement and Public Outreach
  Lusine Caracasian - Romanian Energy Regulatory Authority
• Dispute Settlement in Poland
  Robert Samoraj - Energy Regulatory Office of Poland
• Procedure For Filing Formal Hearing Petition
• Utility Consumers Bill of Rights
• Alternative Dispute Resolution Process