Africa/Middle East: Nigeria

Partnership Exchange on Complaints Handling and Uniform System of Accounts

Date: October 8-12, 2012
Location: Abuja, Nigeria

With support from the United States Agency for International Development (USAID), NARUC experts visited the Nigerian Electricity Regulatory Commission (NERC) for a partnership exchange on complaints handling systems and Uniform System of Accounts. NARUC experts discussed three priority areas during the exchange: IT complaints handling system; Consumer Education/Public Relations; and current reporting and accounting practice as it relates to the Uniform System of Accounts. NERC staff and NARUC experts divided into working groups to address each of these topics, identifying key issues, challenges, and next steps.




At A Glance

Project Dates: 2008-Present

Primary Partners:

Nigerian Electricity Regulatory Commission

Contact Us About This Project


Nigerian Regulator Advances Electricity Reliability and Market Reform through Eligible Customer Rule
With the support of USAID and Power Africa, NARUC assisted the Nigerian Energy Regulatory Commission in developing and issuing a rule that will improve electricity reliability for large power customers and offer generators more stable revenues.

Arizona Regulators Featured in Article about NARUC-USAID Work
Regulators from Arizona are providing expertise and thoughtful support to counterparts in Ukraine, Nigeria and elsewhere, thanks to USAID assistance.

NARUC Brings Nigerians Together On Cost-Reflective Tariffs
Through USAID assistance, Nigerian regulators and utilities worked together to examine tariff details during a simulation in Abuja.