Africa/Middle East: Nigeria

Peer Review on Customer Service

Date: December 8-10, 2015
Location: Accra, Ghana

With support from the United States Agency for International Development (USAID), NARUC experts met with staff from the Nigerian Electricity Regulatory Commission (NERC) to review work on complaint handling processes, complaint handling information technology tools, service monitoring and enforcement, and communications that NERC had done since the job shadows in the summer of 2015. During the peer review, NARUC experts reviewed NERC planning documents and regulations related to these topics and gave feedback and recommendations. They also worked in small groups to develop action plans for NERC. The communications group focused on short-term priorities, such as effectively communicating the impending electricity rate adjustments that NERC is set to announce.




At A Glance

Project Dates: 2008-Present

Primary Partners:

Nigerian Electricity Regulatory Commission

Contact Us About This Project


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