international

Africa/Middle East: Nigeria

Peer Review on Customer Service

Date: December 8-10, 2015
Location: Accra, Ghana

With support from the United States Agency for International Development (USAID), NARUC experts met with staff from the Nigerian Electricity Regulatory Commission (NERC) to review work on complaint handling processes, complaint handling information technology tools, service monitoring and enforcement, and communications that NERC had done since the job shadows in the summer of 2015. During the peer review, NARUC experts reviewed NERC planning documents and regulations related to these topics and gave feedback and recommendations. They also worked in small groups to develop action plans for NERC. The communications group focused on short-term priorities, such as effectively communicating the impending electricity rate adjustments that NERC is set to announce.

 

Resources

English

At A Glance

Project Dates: 2008-Present

Primary Partners:

Nigerian Electricity Regulatory Commission

Contact Us About This Project

News

Nigerian Regulator Advances Electricity Reliability and Market Reform through Eligible Customer Rule
With the support of USAID and Power Africa, NARUC assisted the Nigerian Energy Regulatory Commission in developing and issuing a rule that will improve electricity reliability for large power customers and offer generators more stable revenues.

Arizona Regulators Featured in Article about NARUC-USAID Work
Regulators from Arizona are providing expertise and thoughtful support to counterparts in Ukraine, Nigeria and elsewhere, thanks to USAID assistance.

NARUC Brings Nigerians Together On Cost-Reflective Tariffs
Through USAID assistance, Nigerian regulators and utilities worked together to examine tariff details during a simulation in Abuja.