covid19 news & resources

State Response Tracker

State Response Tracker

NARUC, NRRI, EEI, and other industry groups have coordinated to provide this tool for tracking state responses to COVID-19. This tracker will be updated regularly as additional information becomes available. Click a document type to review its content.

To have your content included here, please email Elliott Nethercutt.

The table below was updated at 9:46 am on August 3, 2020. Recent additions are highlighted.

State Date Document Description
Alabama 04-03-2020 Order Governor issued a Stay at Home order to be applied statewide. The order will be effective beginning Saturday, April 4, at 5:00 p.m. and will expire Thursday, April 30, 2020 at 5:00 p.m.
Alabama 03-31-2020 Press Release Governor has awarded 20 grants totaling more than $9.5 million to provide high-speed internet access to numerous communities throughout Alabama.
Alabama 03-17-2020 Statement "Not a single customer whose income has been affected by this health crisis has had their utility service discontinued..."
Alaska 04-21-2020 News Release RCA Provides Guidance on Senate Bill 241 Moratorium on Disconnections of Residential Utility Service
Alaska 04-09-2020 Senate Bill Signed by Governor
Prevents public utilities from disconnecting utility services when a residential customer cannot pay due to financial hardship during the ongoing COVID-19 public health emergency declared by the Governor on March 11, 2020, and as extended by the legislature until November 15, 2020.
Alaska 04-09-2020 Senate Bill Signed by Governor Prevents public utilities from disconnecting utility services when a residential customer cannot pay due to financial hardship during the ongoing COVID-19 public health emergency declared by the Governor on March 11, 2020, and as extended by the legislature until November 15, 2020.
Alaska 03-28-2020 Senate Bill - Approved by Senate ...may not disconnect for nonpayment the residential utility service of a person experiencing financial hardship related to the COVID-19 public health disaster emergency...
Alaska 03-26-2020 Announcement Governor signs legislation expanding unemployment benefits and increasing internet speeds for Alaska’s schools
Alaska 03-23-2020 Announcement RCA is still conducting business and operating as usual. However, with COVID-19 mitigation measures, the RCA has closed its doors to walk-in visitors to protect your health and of the RCA employees.
Alaska 03-21-2020 Announcement Some utilities have also announced voluntary moratoriums on service disconnections for non-payment, but not all. If you are having difficulty paying your bill on time, please contact your utility provider to request a deferred payment arrangement. Customers experiencing financial difficulty should also contact the Alaska 2-1-1
Alaska 03-20-2020 Announcement The RCA has closed its doors to walk-in visitors to protect your health and of the RCA employees.
American Somoa 07-01-2020 Declaration 6th Amended Declaration Issued
American Somoa 06-01-2020 Declaration 5th Amended Declaration Issued
American Somoa 05-01-2020 Declaration Government issues fouth Amended Declaration of Continued Public Health Emergency and State of Emergency for COVID-19.
American Somoa 03-13-2020 Response Plan The government released a compreshensive description of the intial response to the COVID-19 outbreak.
Alaska 03-17-2020 Notice Chugach Electric Association, Inc. has notified the Commission that it will not be disconnecting customers.
Arizona 05-27-2020 Press Release Arizona Corporation Commissioner Sandra Kennedy Calls on Governor Ducey to Work Across the Aisle on Utility Assistance Package
Arizona 05-14-2020 Press Release RESOURCES AVAILABLE: $16 Million in Low-Income Home Energy Assistance is Now Available to AZ Customers During COVID-19 Hot Summer Months, $1 Million for Tribes
Arizona 05-12-2020 Press Release REFUNDS COMING: Customers of APS, TEP, UNS can Expect Small Bill Credit in June
Arizona 05-06-2020 Press Release Corporation Commission Joins Task Force - Cracking Down on COVID-19 Investment Scams
Arizona 04-20-2020 Press Release Arizona Corporation Commissioner Lea Marquez Peterson Urges Customers to Contact Utilities During COVID-19.
Arizona 04-07-2020 Press Release Arizona Commissioner issued a letter today asking for the Commission to expedite its processes to allow small businesses to take advantage of the federal Paycheck Protection Program. The program will grant up to $349 billion in forgivable loans to small businesses to...cover payroll costs, mortgage interest, rent, and utility costs...
Arizona 03-26-2020 Press Release with Executive Order Governor announced a cooperative agreement with the state’s largest electric utilities to continue to provide reliable electricity to homes, hospitals, and businesses while making sure that Arizona residents facing
financial difficulties will have choice, assistance, and reliable access to electricity.
Arizona 03-24-2020 Press Release Temporarily closing the Docket Control window to the public. Docket will continue to accept e-filings and filings submitted by mail.
Arizona 03-18-2020 Announcement The most recent guidelines issued by state and federal officials regarding the COVID-19 virus indicate that gatherings of 10 or more people should be cancelled. To protect the public and our employees during this crisis, while still fulfilling our statutory obligations to hold Open Meetings, the Commission is issuing the following guidelines for the March 24, 2020 Open Meeting.
Arizona 03-16-2020 Press Release Commissioners heard from various Class A and B utilities and their plans to ensure continuity of service and protection of customers and employees during the COVID-19 crisis.
Arizona 03-13-2020 Docket No. AU00000A-20-0050 Docket to investigate utility response to COVID-19 under the title “Commission Inquiry into Utility Preparedness Plans.”
Arizona 03-12-2020 Docket AU-00000A-20-0050 Commission Inquiry into Utility Preparedness Plans to ensure safe and reliable operations during the COVID-19.
Arkansas 04-10-2020 Order Commission issued an order in a new docket (no. 20-012-A) to place moratorium on service disconnections during the state of emergency and encouraged the provision of payment arrangements. Utilities were also directed to use an accounting mechanism to track costs associated with the moratorium. Quarterly reports, beginning on July 1, will reflect the costs incurred.
Arkansas 03-30-2020 APSC COVID-19 Information and Resources During this critical time in our nation, APSC is taking steps to minimize the impacts of COVID-19. We aim to keep you informed of our actions to ensure we continue to fulfill our mission.
Arkansas 03-23-2020 State Government Website Commission building remains open during normal business hours, 8:00 to 4:30 Monday through Friday, to ensure all essential State services remain available. Utilities are voluntarily suspending disconnections during this time or working to address customer needs.
California 06-11-2020 Press Release with Link to Order CPUC Provides Additional Customer Protections for Disconnection of Energy Service. The COVID-19 protections adopted previously by the CPUC will remain in place and prevent disconnections entirely until next year.
California 06-11-2020 Press Release with Link to Order CPUC Issues Proposal That Would Require Wireless Companies to Better Serve Customers in Emergencies
California 06-11-2020 Press Release with Link to Order CPUC Continues Work to Help Lower Customer Bills by Reducing Seasonal Differential for SDG&E. Last month the CPUC modified the high usage charge so that it became 25 percent of the Tier 2 price per 2 kilowatt-hour to address increases in residential electricity usage related to the COVID-19 emergency.
California 05-06-2020 Press Release CPUC issued for public comment a proposal for additional customer protections due to non-payment. The proposal enhances both the immediate and longer-term goals to reduce customer disconnections.
California 04-15-2020 Press Release CPUC will hold a virtual workshop to consult with local governments, broadband providers, consumers, and other stakeholders on cost-effective strategies for expanding broadband access in unserved areas of the state.
California 04-02-2020 Press Release CPUC Works to Help Mitigate Higher Energy Bills Utility Customers May Receive Due to Shelter at Home
California 03-20-2020 Press Release (Docket #: R.20-02-008) CPUC Suspends Renewal Requirements for Low Income Energy and Telco Programs to Assist Customers During COVID-19 Epidemic
California 03-16-2020 Press Release CPUC executive director put out a letter to utilities ordering that they halt shut offs as a result of the state of emergency.
California 03-17-2020 Press Release CPUC Ensures Essential Utility Services for Consumers to Assist in COVID-19 Mitigation
California 03-17-2020 Letter Executive Director’s Letter to Energy Companies; some utilities have announced moratoriums on disconnections for non-paying customers.
California 03-17-2020 Letter Executive Director’s Letter to Water Companies; some utilities have announced moratoriums on disconnections for non-paying customers.
California 03-17-2020 Letter Executive Director’s Letter to Communications Companies; some utilities have announced moratoriums on disconnections for non-paying customers.
California 03-16-2020 Executive Order Gov. Newsom asks CPUC to monitor and provide weekly reports
Colorado 06-12-2020 Order - EO 098 Amending and Extending Executive Order D 2020 012 "Limiting Public Utility Disconnections" to Provide Relief to Coloradans Affected by COVID-19; EO 098, issued on June 12th. Subsection A (suspending service disconnections for delayed or missed payments) of the underlying EO expires. Subsection B-G of the underlying EO 012 is extended thirty days to July 12th.
Colorado 06-11-2020 Executive Order Extends Executive Order D 2020 098 for an additional thirty (30) days, providing relief to public utility customers to mitigate, respond to, and recover from the current economic disruption.
Colorado 05-29-2020 Order Amends Extending Executive Orders D 2020 012, D 2020 031, and D 2020 051 Limiting Evictions, Foreclosures, and Public Utility Disconnections and Expediting Unemployment Insurance Claim Processing to Provide Relief to Coloradans Affected by COVID-19.
Colorado 05-06-2020 Order Amending and Extending Executive Order D 2020 012 Limiting Evictions, Foreclosures, and Public Utility Disconnections and Expediting Unemployment Insurance Claim Processing to Provide Relief to Coloradans Affected by COVID-19; EO 51, issued on April 30th, extends the underlying EO through May 30th
Colorado 04-06-2020 Executive Order 31 Order extends Executive Order D 2020 012 limiting evictions, foreclosures, and public utility disconnections and expediting unemployment insurance claim processing due to the presence of coronavirus disease 2019 (COVID-19) in Colorado.
Colorado 03-31-2020 Tool Tracking Utility Measures Statewide utility measures undertaken in response to executive order
Colorado 03-25-2020 Executive Order (D 2020 017) Ordering Coloradans to stay at home due to the presence of COVID-19 in the state
Colorado 03-23-2020 Announcement Colorado gas and electric utilities regulated by the Public Utilities Commission have announced that they are temporarily suspending nonpayment disconnections for their customers. Utilities include: Xcel Energy; Black Hills Energy; Atmos Energy; Colorado Natural Gas. Public access to PUC offices will be restricted starting at 1 p.m. Monday, March 23, until further notice.
Colorado 03-20-2020 Announcement The Governor announced that the state will be taking action to provide relief from evictions, foreclosures, and utility shut-offs. The state is also requesting that all public utilities suspend service disconnections for delayed or missed payments from residential and small business consumers.
Colorado 03-18-2020 Press Release DORA releases emergency measures for healthcare professional licensing in response to COVID-19
Connecticut 07-21-2020 Order Commission extended moratorium for non-hardship residential customers to expire on Sept 9 and Oct. 31 for hardship residential customers; confirmed that the non-residential moratorium will not be extended beyond Aug. 1st.
Connecticut 06-25-2020 Order Order extends moratorium on businesses until August 1, 2020
Connecticut 06-10-2020 Press Release PURA Encourages Eligible Residents to Access the Federal Lifeline Program to Stay Connected During the COVID-19 Crisis
Connecticut 06-01-2020 Press Release PURA Ruling Provides Additional Flexibility to Renewable Energy Projects Amidst COVID-19 Pandemic
Connecticut 05-29-2020 Press Release PURA Announces Extension of Shut-Off Moratorium for Business Customers; Residential Shut-Off Moratorium Continues
Connecticut 04-22-2020 Press Release PURA Announces May 5 Webinars to Communicate Resources Available to Customers of the State's Regulated Public Utility Companies in Response to COVID-19. Two Separate Webinars Tailored to Residential and Business Customers
Connecticut 04-17-2020 Letter PURA Letter to CT Congressional Delegation from Utility Commissioners
Connecticut 04-09-2020 Press Release Letter from Commission to members of the electric, gas, water and telecommunications Industries; letter outlines PURA actions to support COVID-19, including a disconnection moratorium, investigation of payment plans, and other related issues.
Connecticut 04-08-2020 Press Release PURA Extends Bid Deadline for Clean Energy Programs
Connecticut 03-23-2020 Press Release PURA Notice of Third-Party Electric Supplier Targeting Low-Income Households Amid COVID-19 Crisis. Non-Profit and State Officials Remind Customers to Contact their Utilities Directly with Any Questions about their Bill or Service
Connecticut 03-18-2020 Announcement: PURA to Expand Order (Docket - 20-03-15) Expands shut-off moratorium to all non-residential customers of PURA-regulated gas, electric and water utilities through May 1, 2020; grants temporary waiver of financial security deposits and balance reduction payments normally required for reconnection of service through May 1, 2020; Orders PURA-regulated gas, electric and water utilities to track all costs related to the implementation of these emergency measures; and creates forum to consider thoroughly the expansion of existing affordability measures to all customers, such as an increased offering of flexible payment plans and late fee waivers.
Connecticut 03-12-2020 Press Release for Order (Docket – 20-03-15) PURA announced that it issued a ruling directing all regulated electric, natural gas, and water companies in the state to cease residential service terminations for nonpayment as a protective measure during the current public health emergency.
Delaware 07-06-2020 Extension of Order The Governor extended the state of emegency for an additional 30 days.
Delaware 07-01-2020 Announcement 23rd Modification: State of Emergency Declaration Relating to Utility Shut-Offs: "Beginning July 1, 2020, every public utility, not for profit utility, and municipal utility that operates water, wastewater, gas, or electric utility service in Delaware shall, at a minimum, extend a four month payment plan (“COVID extended payment plan”) for past due accounts to customers that indicate they have been affected by the impacts of COVID-19 which may include, but is not limited to, loss of employment. Such utilities shall not apply eligibility criteria, such as installment plan history, and customers may enroll in the COVID extended payment plan with no deposit/payment. Utilities may request proof of COVID impact, such proof to be the least minimal necessary to show the customer has been impact by COVID-19.”
Delaware 05-11-2020 Announcement Update the Delaware Public Service Commission received from Verizon about their COVID-19 response.
Delaware 03-26-2020 Announcement Governor expands Hospitality Emergency Loan Program (H.E.L.P.) to provide financial relief for additional industries impacted because of coronavirus (COVID-19). H.E.L.P. offers no-interest loans of up to $10,000 per business per month. The loans can go toward rent, utilities, and other unavoidable bills, but cannot be used for personnel costs.
Delaware 03-23-2020 Announcement Flexible deadline for utility annual assessment and fee payments during COVID-19
Delaware 03-22-2020 Announcement Utilities Still Operating Under Governor Carney’s State of Emergency. Electric power generation; transmission and distribution; natural gas distribution (including propane); and water and wastewater systems were designated as essential businesses.
Delaware 03-13-2020 Declaration Gov. John Carney issued Emergency Declaration that calls for public meetings of public bodies to be held electronically.
District of Columbia 07-22-2020 Press Release Mayor extended emergency order until October 9 (the moratorium will expire at least 15 days after end of EO).
District of Columbia 06-18-2020 Press Release DC Agencies launch #Here2HelpDC awareness campaign to assist utility consumers during pandemic
District of Columbia 05-28-2020 Press Release DCPSC announces technical conference to examine request regarding the impact of the COVID-19 pandemic on District utilities and consumers
District of Columbia 04-20-2020 Consumer Alert Commission releases consumer alert regarding utility payments during the COVID-19 public health emergency; encouraging District residents to contact their utility provider if they are having difficulties paying their utility bills.
District of Columbia 04-15-2020 Press Release Mayor Bowser Extends Public Health Emergency, Stay at Home Order, and Closure of Non-Essential Businesses Through May 15.
District of Columbia 04-07-2020 Response Supplemental Emergency Amendment Act of 2020 The D.C. Council passed supplemental emergency legislation prohibiting a telecommunications service provider from disconnecting, suspending or degrading telecommunications service for non-payment of a bill, any fees for service or equipment, and other charges, or noncompliance with a deferred payment agreement during a public health emergency or for 15 calendar days thereafter.
District of Columbia 04-01-2020 COVID-19 Resource Page Commission has launched a resource page to keep consumers and stakeholders informed of all utility-related response efforts and commission actions.
District of Columbia 03-27-2020 Press Release Commission launches resource page to assist utility consumers impacted by the COVID-19 public health emergency.
District of Columbia 03-19-2020 Press Release Commission approved lower rates for residential and small commercial consumers receiving electricity through Pepco Standard Office Service (SOS), beginning June 1, 2020.
District of Columbia 03-17-2020 D.C. Act 23-247 The Office worked with the Council of the District of Columbia to craft legislation that prohibits the disconnection of electric, natural gas and water service during a public health emergency and for 15 days thereafter. In addition to the legislation, the Office also encouraged the electric, natural gas and water utilities to offer reasonable payment arrangements once the prohibition on disconnections is lifted. All of the utilities agreed to offer reasonable payment arrangements once the crisis is over.
District of Columbia 03-17-2020 Act
Prohibits the disconnection or termination of gas, electric, or water service during a state of a public health emergency
District of Columbia 03-11-2020 Legislation DC Council passed legislation codifying disconnects. Disconnects cannot take place until 15 days after the emergency declaration by Mayor is lifted.
Florida 07-07-2020 News Release Florida PSC Approves Gulf Power’s COVID-19 Cost Tracking
Florida 06-22-2020 News Release PSC Highlights Past/Present Helping Hand Partnerships
Florida 05-05-2020 News Release The PSC approved Sebring Gas System, Inc.’s (Sebring) emergency petition to waive customer late payment charges. Sebring has already announced that it will not disconnect service during the COVIC-19 pandemic, and the new Commission-approved tariff modifications furthers customer protections.
Florida 04-28-2020 News Release The Florida PSC accelerated reductions to customers’ bills based on lower fuel costs. Customers of Florida‘s four largest electric utilities will receive significant short term bill reductions.
Florida 04-23-2020 News Release The Florida Public Service Commission (PSC) will hold a Special Commission Conference on Tuesday, April 28, at 9:30 a.m. Commissioners will consider petitions from Duke Energy Florida, LLC; Florida Power & Light Company; Gulf Power Company; and Tampa Electric Company to credit customer bills to reflect lower fuel costs.
Florida 04-14-2020 Petition The PSC will review a petition on May 5 from Sebring Gas System, Inc. to waive customer fees in appropriate emergency circumstances.
Florida 04-14-2020 Calendar The PSC Chairman Gary Clark has scheduled a special Commission Conference on April 28 to consider further electric utility petitions to accelerate credits to customers’ bills due to lower fuel costs.
Florida 04-14-2020 N/A The PSC has informed regulated water and wastewater utility directors about the flexibility, within PSC rules, to assist customers under hardship.
Florida 03-31-2020 News Release To help Duke Energy Florida, LLC (DEF) better serve its customers during the COVID-19 pandemic, the Florida Public Service Commission (PSC) today approved the utility’s emergency petition for tariff modifications to waive customer late payment and returned check charges.
Florida 03-19-2020 Announcement
The Florida Department of Management Services has restricted public access to the Gerald L. Gunter Building to help minimize COVID-19 exposure, effective until April 19.
Florida 03-19-2020 List of Utilities The PSC is monitoring utility activities and their plans for addressing how COVID-19 will impact operations and their customers. The Commission has posted information related to responses of Florida’s regulated utilities.
Georgia 06-25-2020 List of Utilities Updated list of utilities that have suspended disconnections amid COVID-19.
Georgia 06-02-2020 Docket The Commission and Georgia Power are collaborating on establishing a methodology for identifying incremental charge-offs.
Georgia 05-28-2020 News Release The Commission approved a 17.2 percent fuel-rate reduction for Georgia Power over the next two years.
Georgia 05-15-2020 News Release The Georgia Public Service Commission (Commission) will hold its regularly scheduled Telecommunications, Facilities Protection and Energy and committeemeetings on Thursday May 16, 2019.
Georgia 04-14-2020 Order 42516 Describes how Georgia Power may address suspension of disconnections as well as potential cost deferrals and rate case implications.
Georgia 04-05-2020 Press Release Governor established a Coronavirus Task Force Community Outreach Committee and announced the members.
Georgia 04-02-2020 Press Release and Link to Order Governor issued a shelter in place order, effective April 3rd until April 13th.
Georgia 03-31-2020 Media Advisory PSC April 2 committee meetings to be held online only
Georgia 03-30-2020 Press Releease Governor launches new resources for Georgians to access high-speed internet. Georgians can find locations to which they can drive for accessing WiFi around the state, made available from telecommunications cooperatives and government agencies.
Georgia 03-24-2020 List of Utilities Suspending Disconnections Commission has posted a list of the current utilities that have suspended disconnections amid COVID-19.
Georgia 03-13-2020 Announcement Georgia PSC began telecommuting as a way to increase social distancing. Hearing this week will still be held, but they encourage electronic involvement.
Hawaii 06-26-2020 Order Commission issued Order No. 37189, extending the suspension of service disconnections until July 31, 2020, and authorizing utilities that elect to suspend disconnections beyond July 31, 2020, to book regulatory assets related to the costs associated with that suspension, through September 1, 2020.
Hawaii 05-28-2020 Order The Commission issued Order No. 37153 on May 28, 2020, extending the suspension of service disconnections until June 30, 2020.
Hawaii 05-15-2020 Order The PUC issued a Protective Order on May 15, 2020, and served it on the relevant public utilities, to govern the filing of confidential information with the Commission pursuant to the reporting requirements laid out in Order No. 37125.
Hawaii 05-04-2020 Order No. 37125 Addresses the Consumer Advocate’s Request For Suspension of Termination or Disconnection of Regulated Utility Services Due to Non-Payment and/or Assessment of Other Charges During the Covid-19 Pandemic.
Hawaii 03-30-2020 Announcement Pursuant to Order No. 37043, all parties/participants who have been withholding filing docketed confidential and restricted information may now eFile these documents.
Hawaii 03-28-2020 Announcement Governor orders quarantine for arrivals and shelter in place order.
Hawaii 03-27-2020 Announcement Hawaii Electric will suspend service disconnections through May 17, an extension from April 17.
Hawaii 03-13-2020 Order Hawaii issued an Order requiring electronic filing in light of issues related to Corona Virus. Similarly, Hawaii canceled a scheduled public input for a water case that was to be held on March 16, 2020.
Idaho 03-25-2020 Press Release and Link to Order Governor Little issues statewide stay-home order, signs extreme emergency declaration.
Idaho 03-18-2020 Order No. 34602 The Public Utilities Commission Office Will Remain Open; Open Meetings and Hearings Will Be Conducted Telephonically/Virtualy
Illinois 06-24-2020 Press Release ICC Issues Resolution on FCC Lifeline Program to Help LowIncome Consumers Stay Connected Through COVID-19
Illinois 06-18-2020 Docket No. 20-0309 The ICC approved a comprehensive relief plan for utility customers struggling to pay their bills during the COVID-19 public health and economic crisis.
Illinois 05-08-2020 Announcement ICC Warns Residents of Potential COVID-19 Scams
Illinois 03-20-2020 Order Governor ordered Illinois residents to stay at home. Executive Order No. 10 requires all residents to stay home, with exceptions for essential needs or business activities. Gatherings of 10 people or more are prohibited. The order extends through April 30, 2020.
Illinois 03-18-2020 Order (Docket No. 20-0309) Utilities shall be immediately prohibited from shutting off utility service for Illinois residents during this state of emergency. The moratorium should remain in place until May 1, 2020 or until the Governor announces the end of the COVID-19 state of public health emergency, should the state of emergency remain in effect past May 1, 2020.
Illinois 03-18-2020 Press Release ICC Formalizes Order to Stop Utility Disconnections and Late Payment Fees
Illinois 03-18-2020 Emergency Action Emergency Action to Halt ARES/AGS from In-Person, Door-to-Door Solicitations
Illinois 03-13-2020 Action The Illinois Commerce Commission has contacted investor-owned regulated utilities urging them to take steps to cease disconnections for non-payment, and to suspend the imposition of late payment fees or penalties, until May 1, 2020.
Indiana 06-29-2020 Press Release IURC Denies Utilities’ Request for Lost Revenue, Extends Disconnection Moratorium in COVID-19 Investigation
Indiana 06-17-2020 Press Release Indiana Works to Expand Access to Small Business Recovery Resources. Eligible small businesses can seek reimbursement for up to 80% of qualified expenses, such as rent/mortgage payments, utilities...
Indiana 05-27-2020 Press Release IURC Initiates Investigation Regarding Impact of COVID-19 Pandemic on Hoosier Ratepayers, Utilities
Indiana 05-21-2020 Executive Order No. 20-28 Ban on disconnections (paragraph 3.a.ii) extended to June 30; applicable to telecom and broadband providers.
Indiana 04-10-2020 Announcement Governor announced a taskforce to plan, administer and account for federal relief funds the state of Indiana receives from the CARES Act.
Indiana 04-06-2020 Press Release and Link to Order Governor issued a new two-week stay at home order.
Indiana 03-23-2020 Executive Order The Governor signed an executive order requiring residents to stay at home, unless they are engaging in essential activities including: Activities for health and safety, necessary supplies and services, outdoor activity, certain types of essential work, and taking care of others.
Indiana 03-19-2020 Executive Order Governor signed an Executive Order today prohibiting the disconnection of essential utility services. The order is in effect for the duration of Indiana's public health emergency. It applies to all electric, natural gas, water, wastewater, telecommunications, and broadband service providers.
Indiana 03-06-2020 Press Release Governor Eric J. Holcomb today announced an executive order declaring a public health emergency to increase coordination across all levels of government in the state’s response to coronavirus. This is also a step in making Indiana eligible for federal dollars to respond to the outbreak
Indiana 03-12-2020 Announcement Gov. Holcomb announces new steps to protect public from COVID-19; effective March 12th, 2020, travel has been suspended - the state will suspend all non-essential out-of-state and international travel beginning today and for the next 45 days
Indiana 03-16-2020 Announcement Under guidance of the State Personnel Department, state employees will maximize the use of remote work and meet virtually whenever possible while maintaining operations. Non-essential in-person meetings will be limited to 10 persons or less and should meet virtually whenever possible. High-risk individuals should not attend meetings in person State employees over the age of 60 with underlying health conditions are advised to work from home, and agencies should identify work that can be accomplished remotely for those individuals
Indiana 03-17-2020 Article List of Indiana utility agencies that have made changes to their disconnection policies
Iowa 05-01-2020 Press Release The Commission posted COVID-19 Information on Winter Moratorium Extension.
Iowa 05-20-2020 Press Release with Link to Order IUB Issues Order Directing Phase-in of Utility Service Disconnections; order establishes requirements that Iowa utilities must follow before they can resume disconnections of customers’ utility service.
Iowa 05-01-2020 Press Release COVID-19 Winter Moratorium Extension Ends May 27. IUB encourages customers to contact their utility to avoid disconnection, establish payment arrangements.
Iowa 05-01-2020 Press Release IUB Order Addresses COVID-19 Impacts to Utilities, Authorizes Regulatory Tracking Accounts. IUB order establishes additional moratorium reporting.
Iowa 04-21-2020 Press Release IUB-OCA Building Open to Assist Customers during COVID-19. the IUB building will have limited access to the public and enhanced security in order to help prevent the spread of COVID-19.
Iowa 04-10-2020 Press Release Beware of Utility Scams During COVID-19 Outbreak; Board is aware of potential payment scams during the public health emergency from the COVID-19 outbreak, including calls or unscheduled visits by persons targeting utility service and claims of service disconnection.
Iowa 04-07-2020 Press Release IUB oversees programs offering financial and communications assistance to Iowans. The Lifeline program assists low-income Iowans; basic telephone service, broadband internet access service, or bundled services are available to qualified low-income Iowans.
Iowa 03-27-2020 Press Release with Link to Order On March 27, 2020, the Iowa Utilities Board issued an emergency order regarding the disconnection of electric, natural gas, and water utility customers for the duration of the COVID-19 public health emergency. On March 19, 2020, the IUB urged all utilities to refrain from utility service shutoffs, especially water service and supporting the IDHR action to extend LIHEAP applications to May 31.
Iowa 03-13-2020 Docket No. SPU-2020-0003 Emergency Order that extends moratorium until May 1 and prohibits residential disconnections for non-payment.
Kansas 06-18-2020 News Release with Link to Order Out of concern for customers, KCC launches an investigation into Evergy's deal with asset management company Elliot International; among other topics, the investigation will examine the economic impact of the COVID-19 pandemic.
Kansas 05-21-2020 News Release with Link to Order KCC orders utilities to offer payment plans, waive late fees through 2020
Kansas 05-05-2020 Announcement KCC extends emergency order suspending utility disconnects until May 31. The directive covers all electrical, natural gas, water and telecommunications utilities under the KCC’s jurisdiction.
Kansas 04-14-2020 Announcement KCC extends emergency order suspending utility disconnects until May 15
Kansas 03-28-2020 Order Executive Order No. 20-16, establishing a statewide “stay home” order in conjunction with the Kansas Essential Function Framework for COVID-19 response efforts.
Kansas 03-28-2020 Order Governor issued a statewide Stay at Home order on March 28. All KCC offices are currently closed through April 3rd to mitigate the spread of COVID-19.
Kansas 03-25-2020 New Policy COVID-19 Pandemic Temporary Water and Wastewater Operator Reciprocity Policy
Kansas 03-17-2020 Notices Notices relating to COVID-19, the Govenor's Emergency Declaration and subsquent Commission actions
Kansas 03-16-2020 Order Kansas State Corporation Commission issued an order suspending shut offs until April 15, 2020
Kansas 03-15-2020 Press Release All non-essential State employee travel canceled
Kansas 03-13-2020 Announcement PUC has canceled seminars in accordance with Governor’s emergency declaration re coronavirus.
Kansas 03-12-2020 Proclamation The Governor issues State of Disastern Emergency
Kentucky 06-23-2020 Docket Commission Staff request for additional information from utilities related to the current moratorium on disconnections.
Kentucky 05-04-2020 Press Release with Link to Order The PSC issued a final Order in an administrative case opened in October 2019 to improve the effectiveness of Home Energy Assistance (HEA) programs of jurisdictional utilities. HEA programs provide financial assistance to eligible lowincome residential customers who may not be able to pay their utility bills. Today’s final Order outlines significant changes to HEA programs that are funded by ratepayers of PSC jurisdictional utilities.
Kentucky 04-14-2020 Clarifying Order Clarifying order extending utility disconnections until further order of the Commission.
Kentucky 03-24-2020 Electronic Emergency Docket Related to the Novel Coronavirus COVID-19 Utilities are granted a temporary deviation from the state inspection requirements in 807 KAR 5:006 Section 26(5)
Kentucky 03-17-2020 Order (Case 2020-00085) Specifically, for at least the next 30 days, and until further notice from the Commission, utilities should suspend disconnections due to non-payment and waive the assessment of late payment.
Kentucky 03-16-2020 Press Release PSC Orders Utilities to Halt Disconnections During Coronavirus Emergency
Louisiana 07-01-2020 Special Order 44-2020 Adopts additional protocols to be read in conjunction with Special Order 43-2020, which lifts the Commission's suspension of disconnections related to the COVID-19 pandemic.
Louisiana 07-01-2020 Special Order 43-2020 Terminates the Commission's suspension of disconnections related to the COVID-19 pandemic and supersedes Special Order Nos. 22-2020 and 28-2020.
Louisiana 06-02-2020 Request to all LPSC Utilities REQUEST FOR INFORMATION TO ALL LPSC JURISDICTIONAL UTILITIES: Please see the Commission’s Request for Information associated with the Commission’s prohibition from disconnecting customers during the statewide public health emergency associated with COVID-19. Responses should be submitted no later than June 17, 2020
Louisiana 06-01-2020 Special Order Special Order 28-2020 - Special Order 28-2020 amends Special Order 22-2020 and continues to prohibit disconnection of customers for nonpayment during the current statewide public health emergency until the Commission takes further action. The Commission voted at the May 27, 2020 Business and Executive Session to issue Special Order 28-2020.
Louisiana 05-26-2020 Special Order Vice Chairman Greene's final proposed edits to Special Order 22-2020
Louisiana 05-18-2020 Special Order Updated proposed edits by Commissioner Greene to Special Order
Louisiana 05-06-2020 Letter Letter from LPSC to Louisiana Congressional Delegation regarding potential federal mandates on debt collection and service disconnection moratorium.
Louisiana 04-29-2020 Announcement with Link to Order Special Order 24-2020 - Extends the Commission’s Annual Reporting Requirements deadline for all jurisdictional utilities, motor carriers & pipelines on a calendar yearend from April 30, 2020 to July 15, 2020 to coincide with the extension of state and federal tax filings.
Louisiana 04-03-2020 Bulletin Update on docket status (delays and cancellations).
Louisiana 04-02-2020 Announcement Gov. Edwards Extends Louisiana's Stay at Home Order to April 30 to Continue to Stop the Spread of COVID-19
Louisiana 03-24-2020 Executive Order Commission has begun temporarily accepting Electronic Filings.
Louisiana 03-22-2020 Press Release and Link to Executive Order To further combat the spread of COVID-19 in Louisiana, Gov. Edwards issued a Stay at Home Order on March 22, directing all Louisiana residents to shelter at home and limit movements outside of their homes beyond essential needs. Essential workers include electricity and utility industry employees.
Louisiana 03-13-2020 Emergency Order Emergency Order stopping utility terminations entered.
Maine 06-02-2020 News Article State regulators reject CMP plan for $500,000 virus relief fund for customers.
Maine 04-28-2020 Press Release The Commission announced today that it will seek input on and begin to analyze in detail how the pandemic will impact utilities, customers' ability to pay their utility bills, and any federal resources available to help both customers and utilities with their ongoing obligations.
Maine 04-03-2020 Announcement Directs utilities to provide "essential services" under the declaration. The notice also encouraged utilities to file waivers and clarifications as needed, especially to modify terms and condition modifications.
Maine 03-18-2020 Announcement The Commission will only be open to Commission staff and contractors. Utility employees and related stakeholders may attend hearings and technical conferences as necessary. Press wishing to attend deliberations or other hearings should contact the Administrative Director. At the expiration of this period, we will reevaluate whether it is safe to lift this restriction.
Maine 03-16-2020 Announcement CMP and the Maine Office of Public Advocate plan to ask the regulatory Maine Public Utilities Commission Monday to extend the winter disconnect period to May 15, and then reevaluate that timeframe if needed, said Catharine Hartnett, spokesperson for CMP.
Maine 03-16-2020 Announcement Commission announcement that no one will lose service during this civil emergency.
Maine 03-15-2020 Proclamation of State of Civil Emergency Governor Mills issues state of emergency
Maryland 07-08-2020 News Release Maryland PSC to Examine COVID-19 Impacts on Utilities and Customers
Maryland 06-29-2020 Order Extension Governor Hogan amended Executive Order extending the prohibition on residential utility service terminations and late fees until August 1, 2020.
Maryland 05-29-2020 Order Governor Hogan issued an amended Executive Order extending the prohibition on residential utility service terminations and late fees until July 1, 2020.
Maryland 04-09-2020 Order In an order issued today, utilities in Maryland were authorized to track the financial impacts of providing safe and reliable service to customers during this crisis. This action may facilitate the recovery of costs associated with utility efforts to serve and accommodate customers during the pandemic.
Maryland 03-23-2020 Announcement Governor announces closure of all non-essential businesses.
Maryland 03-16-2020 Executive Order Governor Hogan has an Executive Order Prohibiting termination of residential service for duration of Emergency or until May 1 – will be revisited.
Maryland 03-16-2020 Announcement PUC schedule changes.
Maryland 03-05-2020 Article Governorn Hogan issued an idefinite state of emergency
Massachusetts 06-26-2020 Docket On June 26, 2020, the DPU approved the Plans submitted by the Customer Assistance Working Group.
Massachusetts 04-28-2020 Press Release Extends Non-Essential Business Closures to May 18th, Announces Reopening Advisory Board
Massachusetts 03-31-2020 Press Release Governor extends non-essential business closures and executive branch closure until May 4.
Massachusetts 03-24-2020 Press Release Governor announced further action to support ratepayers during the COVID-19 outbreak, directing the Department of Public Utilities (DPU) to issue an Order prohibiting investor-owned utility companies from shutting off gas, electric, and water utility service to any customers for failure to pay a bill or a portion of a bill until the State of Emergency is lifted or the DPU determines otherwise.
Massachusetts 03-13-2020 Mass. DPU Letter to Utilities No Utility Shutoffs: The Department of Public Utilities told utility companies Friday that it is extending the state’s moratorium on electric and gas service shutoffs for the duration of the state of emergency Gov. Baker declared this week to address the spread of the coronavirus.
Michigan 07-01-2020 Press Release Vulnerable Michigan households protected from utility disruptions during COVID-19 pandemic
Michigan 06-09-2020 Press Release State of Michigan launches online map of free Wi-Fi hotspots to help residents who lack access to broadband internet
Michigan 06-01-2020 Press Release Michigan Issues Payments to Utilities for Low-income Customers to Help Them Keep Their Energy Services Connected During COVID-19
Michigan 05-28-2020 Press Release Regulated utilities extend protections, assistance for vulnerable households to June 12
Michigan 05-18-2020 Press Release Michigan receives additional $35.1 million to help struggling households pay energy costs
Michigan 05-08-2020 Update MPSC Staff provides update on response to the COVID-19 emergency.
Michigan 04-30-2020 Press Release Leaders urge Michiganders struggling financially to be proactive, seek help with utility bills as state, energy providers offer assistance.
Michigan 04-24-2020 Press Release Michigan AG Nessel, Consumer Advocates Ask Municipal Utilities to Voluntarily Follow MPSC's Order on Moratoriums and Data Reporting.
Michigan 04-15-2020 Case No. U-20757 Commission’s own motion, to review its response to the novel coronavirus (COVID-19) pandemic, including the statewide state of emergency, and to provide guidance and direction to energy and telecommunications providers and other stakeholders.
Michigan 04-15-2020 Press Release MPSC Outlines Steps to Ensure Utility Protections, Assistance for Vulnerable Households Amid COVID-19 Pandemic
Michigan 03-28-2020 Executive Order No. 2020-28 Governor order for water reconnections statewide, establishes fund to help communities comply. Effort will help to ensure at-risk households have access to clean water for hand washing and sanitation through an executive order requiring the reconnection of service to residences that have had water service shut off. A $2-million Water Restart Grant Program will help communities comply with the order.
Michigan 03-26-2020 Press Release State leaders outline protections, assistance available for energy utility customers
Michigan 03-24-2020 Executive Order 2020-21 Temporary requirement to suspend activities that are not necessary to sustain or protect life. Stay Home, Stay Safe” executive order. EO 2020 –21 directs Michigan residents to remain at home or in their place of residence to the maximum extent feasible effective March 24, 2020 at 12:01 am through April 13, 2020 at 11:59 pm.
Michigan 03-13-2020 Revised Rules Commission revised rules regarding in-person meetings.
Minnesota 05-04-2020 Press Release with Link to Order Governor Walz Signs Executive Order on COVID-19
Minnesota 06-16-2020 Press Release Consumer Alert: Protect Your Stimulus Payments and Avoid COVID-19 Scams
Minnesota 04-21-2020 Press Release Minnesota’s Energy Assistance Program Helping Thousands, Program Adjustments Will Help Even More Households during COVID-19 Pandemic
Minnesota 04-17-2020 Press Release MN PUC Reminds Consumers that Telephone, Wireless or Internet Discounts Available.
Minnesota 04-06-2020 Press Release Xcel Energy will sell its natural gas-fired power plant in southern Minnesota to Southwest Generation for $680 million and use the funds, in part, to support coronavirus recovery efforts. . . . proceeds will primarily be used to reduce the utility company's overall financing needs and improve its credit, with the net gain from the sale to fund its corporate giving and COVID-19 relief efforts. Sale is expected to close in the third quarter of 2020 and is not expected to have a material impact on short- or long-term earnings. Current employees are expected to continue working at the plant, and Xcel will continue buying power from it.
Minnesota 04-03-2020 Press Release Energy and gas utilities implementing consumer protections due to COVID-19. Notes response to the gas and electric letter in Docket 20-375 and describes the resources at the PUC to help customers.
Minnesota 03-27-2020 Executive Order 20-20 Governor issued Executive Order 20-20 (EO 20-20) instructing Minnesotans to stay at home or in their place of residence except to engage in certain activities and critical sector work. The Governor’s EO 20-20 is in effect from Friday, March 27 until April 10, 2020.
Minnesota 03-27-2020 Press Release State regulators have called on Minnesota’s electric and gas utilities to provide additional safeguards for their customers in light of Executive Order 20-01 declaring a peacetime emergency to protect Minnesotans from the coronavirus (COVID-19) pandemic. A joint letter was sent March 24 to all electric and gas utilities operating in the state from Minnesota Department of Commerce Commissioner Steve Kelley and Minnesota Public Utilities Commission Chair Katie Sieben.
Minnesota 03-27-2020 Letter Joint letter from MPUC and MN Dept. of Commerce to telecommunications service providers- Docket P-999/CI-20-374. Requests that telecommunications service providers take actions consistent with the FCC “Keep America Connected” pledge, including not terminating service to residential and small business customers due to COVID-related issues, waive late fees, and open WI-FI hot spots.
Minnesota 03-16-2020 Announcement Suspends all public meetings between March 16-March 27; Note that it does state: suspends orders, rules and regulations that would prevent, hinder or delay necessary action in coping with the disaster (this may be interpreted to cover shut offs, but it’s unclear).
Mississippi 07-07-2020 Press Release Commission voted to pass an Order enabling the Commission’s assistance and support to the Mississippi Public Utilities Staff in the administration of the Mississippi Cooperatives Broadband COVID-19 Act
Mississippi 07-07-2020 COVID Grant Program This grant program, as part of Mississippi’s response to the COVID-19 public health emergency, provides grants to electric cooperatives and other broadband providers to expand high-speed internet access throughout the state.
Mississippi 05-12-2020 Press Release PSC Votes to Extend Order Temporarily Suspending Disconnection of Utilities
Mississippi 05-12-2020 Press Release Shutoff Order Extended - Expiring May 26th
Mississippi 04-14-2020 Press Release The Commission voted to keep in place through at least May 14 the Order suspending utility disconnections.
Mississippi 03-26-2020 Press Release PSC coordinating with utility providers to suspend online convenience fees. Customers will not be asked to pay a fee when paying their bills online.
Mississippi 03-24-2020 Press Release Commission is urging the public to stay away from utility crews working in the field.
Mississippi 03-19-2020 Clarification of Order (Docket 2018-AD-141) Clarification of order temporarily suspending certain utility services; offers additional guidance on electronic filings and other Commission actions.
Mississippi 03-12-2020 Order (Docket 2018-AD-141) On Thursday, March 12, the Mississippi Board entered an order suspending procedural rules and encouraging e-filing.
Mississippi 03-15-2020 Meeting In a special meeting on Sunday, March 15, the Commission voted to temporarily suspend disconnections of certain utility services. The restriction will be in place for 60 days and apply to all water, sewer, electricity and gas services.
Missouri 06-15-2020 Press Release PSC grants Spire Missouri, Inc.’s (Spire) request for a temporary waiver of compliance with certain natural gas safety rules and certain Commission orders pertaining to inspections and replacements. Spire sought the temporary waiver due to the COVID-19 pandemic stating that COVID-19 social distancing orders and guidelines obstruct its timely completion of some requirements because of difficulty accessing customer premises.
Missouri 05-28-2020 Press Release PSC Permits Implementation of Evergy COVID-19 Related Programs
Missouri 05-21-2020 Press Release PSC Approves Modified Agreement Providing Energy Assistance Funding to Low-Income Ameren Missouri Electric Customers
Missouri 05-14-2020 Press Release PSC Opens Working Case to Consider Best Practices for Recovery of Past-Due Customer Payments After the COVID-19 Pandemic Emergency
Missouri 05-13-2020 Press Release PSC Grants Liberty Utilities Request Regarding Disconnect Notices and Late Payment Fees
Missouri 04-22-2020 Press Release PSC Grants Spire Request to Extend Suspension of Disconnect Activities and the Waiving of Late Payment Charges
Missouri 04-15-2020 Announcement with Link to Order PSC Approves Spire Missouri, Inc. Request Regarding a One-Time Bill Credit to Eligible Customers
Missouri 04-15-2020 Announcement with Link to Order PSC has approved Ameren Missouri’s request for a variance from the company’s Keeping Current Low-Income Pilot tariff which will allow Ameren Missouri to waive indefinitely, the programs requirement that limits the missed, late or partial payments that a customer may make and remain in the Keeping Current Program.
Missouri 04-15-2020 Announcement with Link to Order PSC Grants Summit Natural Gas Request to Waive Service Reconnection Fees
Missouri 04-03-2020 Press Release Governor Parson announced a statewide stay at home order.
Missouri 03-27-2020 Letter MPSC Commissioners urges local officials to designate utility workers as essential.
Missouri 03-26-2020 Announcement Commission has granted a request filed by the Staff of the Missouri Public Service Commission to temporarily waive part of a Commission rule which requires Missouri natural gas companies and municipal natural gas operators to visually inspect customer gas piping and all connected equipment at the time an operator physically turns on the flow of natural gas to a customer.
Missouri 03-23-2020 Announcement PSC grants Ameren Missouri request regarding reconnection and late payment fees. Request was filed by Ameren Missouri for a variance from the company’s tariffs which will allow Ameren Missouri to forego the collection of fees related to late payments and reconnections to help customers deal with the financial hardships felt by the COVID-19 pandemic.
Missouri 03-21-2020 COVID-19 Information Page MPSC launches COVID-19 Resources and Information page.
Missouri 03-21-2020 Announcement Missouri investor owned utilities voluntarily suspended disconnections and waived late payment fees. Most Missouri investor owned utilities are offering consumer assistance programs and extended payment plans.
Missouri 03-21-2020 Announcement MPSC offices are closed to the public with staff working remotely to practice social distancing. All hearings and agenda meetings are being conducted virtually and by phone.
Missouri 03-17-2020 List of Providers Established a website that includes contact information for regulated investor-owned utility companies.
Montana 05-21-2020 Governor Directive Outlines steps customers must take to for protection of provisions to prevent a utility disconnection after June 1.
Montana 04-07-2020 Press Release Governor extended COVID-19 Directives through April 24. These included a stay at home directive (except for certain essential activities, temporarily closing non-essential businesses, provided social distancing requirements, and limited non-essential travel), and a directive limiting evictions, foreclosures, and disconnections.
Montana 03-30-2020 Governor Directive Governor announces consumer protections during COVID-19 pandemic. The new directive temporarily stops evictions, foreclosures and cancellation of utilities. The Directive specifically prohibits suspension of utilities during the emergency, including electricity, gas, sewage disposal, water, telephone, or internet services, and prohibits late fees for bills due during the Directive.
Montana 03-26-2020 Directive Essential Infrastructure includes, but is not limited to:...maintenance of utilities, including water, sewer, and gas; electrical (including power generation..."
Montana 03-20-2020 Notice Notice of future operations at the Montana Public Service Commission.
Nebraska 04-15-2020 List of Telecom Carriers List of Carriers that have agreed to take the PSC pledge to Keep Nebraskans Connected.
Nebraska 03-25-2020 Press Release The PSC entered an Order (NUSF-92) that will allow carriers to seek reimbursement for providing service to low-income families as a part of the response to the COVID-19 emergency. The Order makes one-million dollars available through the NUSF Broadband Adoption program to assist carriers in providing low-income subscriber’s access to broadband to facilitate online learning.
Nebraska 03-24-2020 Order Opening Docket and Issuing Emergency Measures Commission office is closed to the public; PSC has moved all of its meetings online. On March 24, the PSC initiated a new docket, PI-234, to address commission and utility response to COVID-19.
Nebraska 03-19-2020 Announcement Issued a list of Carriers doing business in Nebraska that have agreed to take the PSC pledge to- Keep Nebraskans Connected.
Nebraska 03-17-2020 Executive Order 20-03 Executive order to permit state and local governmental boards, commissions, and other public bodies to meet by videoconference, teleconference, or other electronic means through May 31, 2020.
Nevada 04-08-2020 Order PUCN Emergency Order regarding limited deviation from Commission regulations that require the mailing of physical copies during the state of emergency.
Nevada 03-27-2020 Order Emergency Order related to utility service and COVID-19. Directs all rate-regulated jurisdictional utilities to track expenses related to suspending the termination, discontinuance, and/or disconnection of services.
Nevada 06-08-2020 Press Release Lifeline Assistance Program - Many customers may be newly eligible due to the financial impacts of COVID-19.
Nevada 03-22-2020 Declaration of Emergency Directive 006 Governor signed Declaration of Emergency Directive 006, which suspends the requirement that public bodies in Nevada provide a physical location for members of the public to attend and participate in meetings open to the public.
Nevada 03-20-2020 Website with Utility Shutoff Information Released website with list of shutoff information for regulated utilities.
Nevada 03-15-2020 Announcement Consistent with Governor’s Order, PUCN is closed to the public.
New Hampshire 07-08-2020 Order In this order, the Commission finds the Office of the Consumer Advocate’s Petition for Emergency Rulemaking or Evidentiary Hearing to be premature and denies it at this time. This order also schedules a public hearing to receive comments and argument regarding rate-regulated utilities’ and New Hampshire Electric Cooperative’s agreements regarding collection activities, payment plans, late fees, and customer disconnections.
New Hampshire 06-04-2020 Order of Notice Investigation into the Effects of the COVID-19 Emergency on Utilities and Utility Customers
New Hampshire 04-24-2020 Press Release Governor Extends Timeframe for Commission Review of Rate Requests from 12 Months to 18 Months
New Hampshire 04-15-2020 Order 26,349 This order modifies the application process for the residential renewable electric generation facility incentive program. This order permits the electronic submission of applications during the current state of emergency related to the coronavirus pandemic.
New Hampshire 04-07-2020 Letter During the period of the state of emergency, the Commission will post orders of notice on the Commission website.
New Hampshire 03-31-2020 Order 26,344 Competitive electric power suppliers and competitive natural gas suppliers are subject to the Governor’s Emergency Order #3, because they are, respectively, “providers of electric, [and] gas … service” under Emergency Order #3; and it is further ordered, that any violation by a competitive electric power supplier or a competitive natural gas supplier shall be deemed a “Sanctionable Event,” subject to the Commission’s enforcement authority under Puc 2005 or Puc 3005, respectively, as described in the body of this Order.
New Hampshire 03-31-2020 Order 26,343 Public utilities shall not disconnect or discontinue service for non-payment for the duration of the state of emergency. Public utilities shall not charge any customer any fees for late payment for arrearages accrued during the state of emergency. Utilities shall provide the opportunity for its customers having arrearages accrued during the period of such state of emergency to make a reasonable payment arrangement providing for payments over no less than a six-month period.
New Hampshire 03-23-2020 Commission Temporarily Limits Public Access to Its Offices Effective Tuesday, March 24, 2020, the public will be granted appropriate access to the Commission’s offices from 9:00 a.m. to 3:00 p.m. only.
New Hampshire 03-20-2020 Announcement PUC cancelled hearings and technical sessions scheduled for March 24 and 25; rescheduled a hearing for April.
New Hampshire 03-17-2020 Order Emergency Order by Governor prohibits utility shut offs. Under Emergency Order #3, all providers of electric, gas, water, telephone, cable, voice over internet protocol (VoIP), internet service, and deliverable fuels (including propane, fuel oil, and heating oil) in the State of New Hampshire are prohibited from disconnecting or discontinuing service for non-payment for the duration of the state of emergency declared based on the novel coronavirus.
New Hampshire 03-13-2020 Executive Order Governor Sununu declares state of emergency
New Jersey 07-02-2020 Press Release NJBPU gave final approval to new rules that increase protections for residents who rely on life-sustaining medical equipment in their homes. The rules prevent electric and gas service shutoffs for occupants of any residence who have provided their utility with proper verification that someone in that home is using life-sustaining medical equipment.
New Jersey 05-20-2020 Order The Board lifted COVID-19 restrictions it had previously put in place on March 19 for non-essential construction, allowing utilities and clean energy workers to get back on the job while following guidelines laid out in Governor Murphy’s Executive Order #142.
New Jersey 05-01-2020 Press Release NJBPU Clarifies that Solar Construction May Continue During State of Emergency and Public Health Emergency.
New Jersey 04-13-2020 Press Release with Link to Executive Order Governor signs EO 126, prohibiting providers from terminating Internet and voice service due to nonpayment until 30 days after emergency ends. The order also mandates that all service downgrades, service reductions, or late fees due to nonpayment are prohibited unless they are imposed in accordance with a policy approved by the New Jersey Board of Public Utilities.
New Jersey 03-20-2020 Announcement All water providers asked to suspend shut-offs during COVID-19 outbreak.
New Jersey 03-20-2020 Announcement The Governor signed close to a dozen bills and resolutions, which include but are not limited to, requiring school districts to provide meals to students eligible for free or reduced meals, providing extension deadline adoption of county or municipal budgets, and urging the FCC to take temporary measures to secure broadband access.
New Jersey 03-19-2020 Docket No. EO20030254 Institutes a temporary waiver of several of its regulatory requirements designed to allow utilities and other entities subject to the Board’s jurisdiction to focus on providing essential services to the public, while minimizing the health threats caused by the COVID-19 Pandemic by curtailing activities not related to the imminent health and safety of the public.
New Jersey 03-16-2020 Website reporting New Jersey news Governor Murphy issues curfew to NJ citizens - to no leave their homes from 8 pm - 5 am. Non-essential businesses can remain open in the day but must close at 8 pm. Essential businesses necessary for public health and welfare remain open past 8 pm.
New Jersey 03-16-2020 Notice List of cancelled Stakeholder meetings as of 3/16/20. New dates TBC.
New Jersey 03-09-2020 Press Release Governor Murphy declares State of Emergency and Public Health Emergency, effective immediately
New Jersey 03-13-2020 Announcement Governor Murphy spoke with BPU and confirmed that utilities have voluntarily and universally suspended shut off orders.
New Jersey 03-13-2020 Press Release New Jersey's public electric and gas utilites have suspended service shutoffs
New Jersey 03-09-2020 Executive Order Declares a state of emergency and public health emergency across all 21 counties in New Jersey, allowing state agencies and departments to utilize state resources to assist affected communities responding to and recovering from COVID-19 cases
New Mexico 06-30-2020 Executive Order This Order supersedes any previous orders, proclamations, or directives in conflict. This Executive Order shall take effect immediately and shall remain in effect until July 30, 2020 unless renewed or until the Governor rescinds it.
New Mexico 03-26-2020 Policy Website Public Service Company of New Mexico (PNM) adopted a comprehensive policy that includes suspending electric service disconnections for nonpayment for residential and business customers, until further notice.
New Mexico 03-26-2020 Announcement Hearing scheduled for April 1 has been cancelled because of the closure of the PERA Building.
New Mexico 03-20-2020 Announcement Commission suspended all requirements for paper submissions. All filings must be submitted pursuant to the NMPRC’s emergency electronic filing policy.
New Mexico 03-19-2020 Order (Case No. 20-00069-UT) An immediate temporary emergency rule prohibiting the discontinuation of residential customer public utility service during the time period of the Governor's Executive Orders 2020-004 through 2020-0010 are in effect.
New Mexico 03-13-2020 Announcement As of March 16, New Mexico PUC will be emergency teleworking.
New Mexico 03-15-2020 Press Release The Governor has closed all state buildings, and all state employees are instructed to Telework except for those necessary at each agency necessary to conduct the business of the state
New Mexico 03-16-2020 Press Release The Governor has issued five executive orders related to the COVID-19 outbreak. On March 11, 2020, Gov. Lujan Grisham declared a statewide public health emergency in Executive Order 2020-004
New York 07-15-2020 Preliminary Agenda Docket 20-G-0140 Introduced in Upcoming Meeting In the Matter of Gas Corporations Respond to COVID-19 State of Emergency
New York 06-11-2020 Press Release PSC Starts Proceeding Aimed at Addressing Impacts of COVID Crisis on Customers and Utilities
New York 06-11-2020 Press Release PSC Approves Plan to Help Con Edison’s Low-Income Customers
New York 04-15-2020 Press Release Amid Ongoing COVID-19 Pandemic, Governor Cuomo Announces 'NYS on PAUSE' Extended until May 15.
New York 04-01-2020 Letter from Governor Supporting the clean energy industry through the COVID-19 response.
New York 03-28-2020 Governor Issued Executive Order Governor order that all non-essential workers are directed to work from home, and everyone is required to maintain a 6-foot distance in public.
New York 03-25-2020 Order PSC Chair approves orders suspending rate increases in response to COVID-19. Accordingly, New York American Water (NYAW) will delay implementing the previously approved rate
increase scheduled to take effect April 1 under its existing four-year rate plan.
New York 03-19-2020 Order Commission approves wireless phone company to provide lifeline services; TruConnect will provide discounted voice and internet services to low-income customers
New York 03-16-2020 Article All non-essential employees (regardless of agency) were directed to work from home for two weeks
New York 03-13-2020 Press Release Utilities to Suspend Disconnections for Households Facing Hardships During COVID-19 Outbreak
New York 03-07-2020 Executive Order Declaring a Disaster Emergency in the State of New York; in effect until September 2020
North Carolina 07-29-2020 Order Commission Conditionally Lifts Disconnection Moratorium for Public Utilities and Allows Collection of Arrearages Pursuant to Special Repayment Plans
North Carolina 05-30-2020 Press Release with Link to Order Governor Issues Executive Order No. 142 Extending the Prohibition on Utility Shut-Offs, Late Fees and Reconnection Fees thru July 29 and requiring monthly reports.
North Carolina 05-29-2020 Press Release Commission to Hold Public Witness Hearings in Duke Energy Carolinas, LLC, Rate Rider Proceedings (Docket No. E-7, Subs 1228, 1229, 1230, and 1231) In Person in Commission Hearing Room 2115 Beginning at 9:30 a.m., on June 9, 2020; Expert Witness Hearings to Follow Via WebEx Beginning at 1:00 p.m.
North Carolina 05-29-2020 Press Release Commission Proposes Procedures for Partially Consolidated Expert Witness Hearings in Duke Energy Progress, LLC, and Duke Energy Carolinas, LLC, Rate Cases (Docket Nos. E-2, Sub 1219, E-7, Sub 1214)
North Carolina 04-24-2020 Press Release Commission Further Extends Suspension of Scheduled Hearings Through May 8, 2020, in Response to Coronavirus (COVID-19) Pandemic
North Carolina 04-21-2020 Order Commission Extends Deadline for Public Utilities to File Annual Reports to July 30, 2020
North Carolina 04-16-2020 Order Commission Further Extends Suspension of Requirement for Paper Copies of Electronic Filings
North Carolina 04-06-2020 Letter Commission released a letter to the Governor on the implementation of EO 124. The letter stated that a formal report of the implementation would be presented before April 13, and utility information will be updated weekly on Wednesdays.
North Carolina 03-31-2020 Executive Order No. 124 Prohibits utilities - including electric, gas, water and wastewater services - from disconnecting customers unable to pay during the COVID-19 pandemic and from collecting fees, penalties or interest for late payments. The order applies for the next 60 days and gives residential customers at least six months to pay outstanding bills.
North Carolina 03-31-2020 Announcement of Order Commission issues order postponing public witness hearings in Aqua North Carolina Rate Case, Docket No. W-218, Sub 526
North Carolina 03-30-2020 Announcement Commission extends suspension of requirement for paper copies of electronic filings.
North Carolina 03-30-2020 Announcement Commission suspends scheduled hearings until April 29, 2020, to assist in preventing the spread of Coronavirus (COVID-19)
North Carolina 03-27-2020 Order (Docket No. M-100, SUB 158) Order suspending requirement for filing paper copies
North Carolina 03-26-2020 Order (Docket No. E-35, SUB 52) Order granting additional termporary waivers of specific service regulations. The Commission finds good cause to order that WCU shall: (1) cease disconnections of its customers based on non-payment of electric bills effective March 20, 2020, (2) waive for both residential and non-residential customers late-payment charges, related delinquent-payment finance charges, and reconnection fees, (3) waive for both residential and non-residential
customers the fees for checks returned due to insufficient funds, (4) waive for both residential and non-residential customers the transaction fees associated with the payment of electric bills by credit card or debit card, and (5) implement the waivers and modifications enumerated herein in subparagraphs (2) through (4) effective March 23, 2020.
North Carolina 03-20-2020 Order (Dockets No. E-7, SUB 1236; E-2, SUB 1228; G-9, SUB 767) Order granting additional temporary waivers of specific provisions of commission rules.
North Carolina 03-19-2020 Order (Docket No. M-100, SUB 158) Order suspending utility disconnections for non-payment, allowing reconnection, and waiving certain fees.
North Carolina 03-18-2020 Order (Docket Nos. E-22, SUB 583; G-5, SUB 617M-100, SUB 158) Order granting temporary waivers of specific providions of Commission rules.
North Carolina 03-16-2020 Announcement Suspends Scheduled Hearings Until April 13, 2020, to Assist in Preventing the Spread of Coronavirus (COVID-19)
North Dakota 06-18-2020 News Release ND Emergency Commission approves additional $406M in federal funds for COVID-19 response and recovery
North Dakota 04-27-2020 News Release Governor to lift business restrictions, implement new guidelines for operating during COVID-19 pandemic.
North Dakota 03-31-2020 Announcement Commission releases COVID-19 office and hearing procedures.
North Dakota 03-19-2020 Announcement Availability of Lifeline Program to help with phone or internet costs.
Northern Mariana Islands 03-27-2020 Announcement Governor announced payment deferment plan or due date extension for utilities.
Ohio 05-20-2020 Order Public Utilities Commission issued an order lifting previously ordered tolling of required time periods for the Commission to act upon a pending application or other filing, effective 06-01-2020.
Ohio 05-07-2020 News Release Governor announces the opening of restaurants and bars for outdoor dining and personal care services on 05-15-2020, and restaurants for indoor dining on 05-21-2020.
Ohio 05-07-2020 Executive order Governor orders spending reductions for state government.
Ohio 05-05-2020 Docket No. 20-0591-AU-UNC Commission issued an order that requires documents containing confidential, proprietary, or trade secret information to be filed by mail.
Ohio 05-04-2020 News release Governor announces increased testing and testing priorities, placing Ohioans with symptoms who are critical infrastructure workers in Priority 2.
Ohio 04-30-2020 Director of Health Order Ohio Director of Health issues Stay Safe Ohio Order to reopen most retail businesses on 05-12-2020 and make other orders to prevent the spread of COVID-19.
Ohio 04-27-2020 News Release Governor Announces Details of Ohio's Responsible RestartOhio Plan
Ohio 04-08-2020 Docket No. 20-0591-AU-UNC Commission issued an order authorizing public utilities to obtain loans from the federal Paycheck Protection Program.
Ohio 04-08-2020 Docket No. 20-0591-AU-UNC Commission issued an order adopting electronic filing requirements.
Ohio 03-31-2020 Ohio EPA Order Ohio Environmental Protection Agency issued an order preventing shut offs for certain public water systems not subject to Commission jurisdiction.
Ohio 03-27-2020 House Bill 197 Governor signs House Bill 197, which: "...Requires a public water system to restore service to any customer whose service was disconnected as a result of nonpayment of fees and charges; (2) Requires a public water system to waive all fees for connection or reconnection to the public water system; (3) Prohibits a public water system from disconnecting customers because of nonpayment of fees and charges."
Ohio 03-20-2020 Announcement of Order Commission issued an order directing Ohio’s electric, natural gas, water & wastewater distribution utilities to suspend any in-person meter reading activities, and any other non-essential work that would create unnecessary social contact.
Ohio 03-17-2020 Docket No. 20-0591-AU-UNC Commission directed competitive electric and natural gas suppliers to suspend door-to-door and in-person marketing activities.
Ohio 03-12-2020 Docket No. 20-591-AU-UNC Order states that due to the declaration of a state of emergency, the Commission directs all public utilities under its jurisdiction to review their service disconnection policies, practices, and tariff provisions. The Commission also directs all public utilities under its jurisdiction to promptly seek any necessary approval to suspend otherwise applicable requirements that may impose a service continuity hardship on residential and non-residential customers or create unnecessary COVID-19 risks associated with social contact.
Ohio 03-13-2020 Media Release Extends winter reconnect order through May 1, 2020. The Winter Reconnect Order helps Ohioans reconnect or maintain electric and natural gas service during the heating season between Oct. 14, 2019 and May 1, 2020.
Oklahoma 03-16-2020 Notice To mitigate the spread of COVID-19, the Commission will be implementing remote work for many employees. Commission hearings will continue to occur as scheduled, and we invite you to watch the live stream or listen via conference call. The Commission’s Public Utility Division (PUD) is coordinating a voluntary effort by the state’s utilities
to help Oklahomans impacted by the COVID-19 pandemic. Among other things, plans are being developed to help impacted customers who may be facing service disconnection.
Oregon 06-10-2020 News Release The PUC was allocated $3.5 million for the Oregon Lifeline Program to temporarily increase the discount on telephone or high-speed internet service for low-income households in Oregon. These funds are a portion of the $247 million in federal Coronavirus Relief Fund dollars allocated to support Oregonians and small businesses impacted by the pandemic.
Oregon 06-08-2020 News Release The Oregon Public Utility Commission (PUC) is holding two events on June 9 to help inform decisions on utility service to residential customers.
Oregon 05-29-2020 Agenda The PUC is hosting an event to discuss impacts to residential utility customers during COVID-19 and future recovery on Tuesday, June 9 at 9 a.m. via conference call.
Oregon 05-27-2020 News Release Oregon PUC Hosting Events to Hear Oregonian's Telecommunications Service Needs?
Oregon 04-29-2020 News Release Commission Encourages Awareness of Oregon Lifeline Program to Stay Connected During COVID-19 Emergency
Oregon 04-20-2020 News Release Commission (PUC) has confirmed that utilities it regulates across the state have taken steps to ensure that customers have continued access to essential utility services during the COVID-19 health crisis.
Oregon 04-07-2020 Executive Order 20-15 Extending the duration of Exec. Order 20-06 (Declaration of abnormal disruption of market due to COVID-19).
Oregon 04-01-2020 Executive Order 20-13 Temporary moratorium on certain evictions and terminations of rental agreements and leases, in response to COVID-19 outbreak.
Oregon 03-23-2020 Announcement Today Governor Kate Brown signed Executive Order 20-12 -- Stay Home, Save Lives. The PUC is continuing to work remotely to do our part to flatten the curve.
Oregon 03-17-2020 Press Release Commission made decisions on Utilities’ tariffs to allow waiving late payment fees for customers during the COVID-19 outbreak.
Oregon 03-17-2020 Announcement - Energy Assistance Issued resources to customers regarding shutoffs. Pacific Power, Portland General Electric and Idaho Power will suspend service disconnects and temporarily extend services without late fees to support Oregonians in the face of the outbreak of COVID-19.
Oregon 03-16-2020 Announcement No action yet, but PUC has a website with Coronavirus information
Pennsylvania 06-03-2020 Governor's Order Emergency Order prohibiting termination service during the pendency of the Proclamation of Disaster Emergency, unless to ameliorate a safety emergency, or unless otherwise determined by the Commission. Emergency order was extended for 90 additional days on June 3, 2020. Repayment guidelines are to be determined.
Pennsylvania 05-29-2020 Letter The PUC's Secretarial Letter on COVID-19 Customer Service, BIlling and Public Outreach Provisions Request for Utility Information at Docket No. M-2020-3020055. Dated May 29, 2020.
Pennsylvania 05-19-2020 Press Release PUC Reminds Citizens of Telephonic Public Meeting on May 21st
Pennsylvania 05-13-2020 Letter PUC's Secretarial Letter on COVID-19 Cost Tracking and Creation of Regulatory Asset at Docket No. M-2020-3019775.
Pennsylvania 05-07-2020 Press Release PUC Continues to Educate Consumers About Available Resources & Utility Assistance Programs During COVID-19 Pandemic & Recovery
Pennsylvania 04-24-2020 Press Release PUC announces that its April 30th Public Meeting will be conducted telephonically - the meeting will begin at 10 am
Pennsylvania 04-16-2020 Press Release PUC to Investigate Rate Increase Filed by Philadelphia Gas Works
Pennsylvania 04-16-2020 Press Release PUC to Investigate Water and Wastewater Rate Increase Requests Filed by the Pittsburgh Water and Sewer Authority.
Pennsylvania 04-08-2020 Press Release PUC Urges Consumers to Know Their Options, Seek Out Needed Resources to Keep Utility Bills Affordable During COVID-19 Pandemic.
Pennsylvania 03-27-2020 Press Release PUC Recognizes Safe Digging Month, urges homeowners to delay digging projects during COVID-19 emergency declaration.
Pennsylvania 03-26-2020 Press Release PUC Ratifies Recent Emergency Orders Taken to Prevent Utility Service Interruptions, Enhance Public Health & Safety During COVID-19 Pandemic - Commission ratified three Emergency Orders authorized last week by PUC Chairman Gladys Brown Dutrieuille to prevent interruptions to PUC-regulated utility services and enhance ongoing public health and safety measures taken during the current COVID-19 pandemic.
Pennsylvania 03-25-2020 Press Release PUC Provides Tips on Telemarketing Sales; Urges Heightened Vigilance for Potential Scams During COVID-19 Pandemic
Pennsylvania 03-13-2020 Order M-2020-3019244 Emergency Order prohibiting termination service during the pendency of the Proclamation of Disaster Emergency, unless to ameliorate a safety emergency, or unless otherwise determined by the Commission. Also encourages reconnection, if done safely
Pennsylvania 03-16-2020 Press Release Pennsylvania Public Utility Commission Chairman Dutrieuille signed an emergency order suspending all door-to-door, in-person and public event sales activities by agents of competitive electric and natural gas suppliers in the Commonwealth’s retail energy markets
Pennsylvania 03-19-2020 Press Release In response to the ongoing threat to public health posed by the COVID-19 virus, the Pennsylvania Public Utility Commission today announced that its upcoming public meeting – scheduled for Thursday, March 26 – will be conducted telephonically.
Pennsylvania 03-20-2020 Press Release PUC Permitting Modifications to Administrative Deadlines, Procedural Rules for the Commission’s Filing and Service Requirements
Puerto Rico 05-26-2020 Announcement PRFAA Florida Launches New Booking Portal to Support the Community During the COVID-19 Pandemic
Puerto Rico 05-01-2020 Excutive Order OE-2020-038 Governor extendes the Lockdown and Establishes other measures necessary to Control and Prevent the Spread of the Coronavirus (COVID-19) in Puerto Rico.
Puerto Rico 04-15-2020 Executive Order OE-2020-034 The Governor issued Executive Orders mandating full lockdown and curfews, exempting utilities from the mandate. The Energy Bureau continues its regulating role of the energy sector. The IRP process is underway, with final briefs due on April, and the RFP of temporary generation to supply a possible deficiency of generation in the peak season is also underway, under strict supervision of the Bureau.
Puerto Rico 04-09-2020 Act 39-2020 The PR Legislature has approved Act 39- 2020 stopping the energy and water utilities from shutting customers' services
Puerto Rico 04-09-2020 List of Sites The Telecommunications Bureau has issued various orders that deal with COVID 19, among them it has provided a list of sites where clients can access retail services
Puerto Rico 04-09-2020 Press Release Governor sent a letter to Congressional Leadership urging them to include and treat Puerto Rico equal to the States in the stimulus package currently being drafted in response to the Coronavirus COVID-19 outbreak.
Puerto Rico 03-15-2020 COVID-19 Website The Financial Oversight and Management Board created a webpage with all resources for Covid 19.
Rhode Island 06-30-2020 Extension of Order Commission has extended the termination moratorium for all classes of Commission regulated gas, electric, water and wastewater utilities to July 17th. The Commission has directed the utilities to conduct outreach for customers with arrearages to discuss payment plans and related issues; directed utilities to suspend late fees, credit card charges (including debit card and ACH), and interest until further ruling of the PUC; and will meet on July 13 to discuss the lifting of the moratorium on or after July 17.
Rhode Island 06-03-2020 Docket The Commission has extended the termination moratorium for all classes of Commission regulated gas, electric, water and wastewater utilities to July 17th. The Commission has directed the utilities to conduct outreach for customers with arrearages to discuss payment plans and related issues; directed utilities to suspend late fees, credit card charges (including debit card and ACH), and interest until further ruling of the PUC; and will meet on July 13 to discuss the lifting of the moratorium on or after July 17.
Rhode Island 05-12-2020 Announcement In response to the COVID-19 emergency, the Public Utilities Commission has directed all electric, gas, water, and wastewater utilities regulated by the Commission "to cease certain collections activities, including service terminations for nonpayment".The Commission has extended the moratorium through May 31. The Commission will meet on May 28 to consider extension or modification of the moratorium prior to its expiration.
Rhode Island 04-13-2020 Press Release RI PUC extends to May 8 the temporary stop on Utility Shutoffs and Collections. The two previous votes, passed March 16 and March 30, were set to expire April 16.
Rhode Island 04-02-2020 Notice On March 16, 2020 and March 30, 2020, the Public Utilities Commission (PUC) voted to enter emergency orders, effective through April 15, 2020, to prohibit regulated electric, natural gas, water, and sewer utilities to cease termination of service for nonpayment. The Commission is soliciting comments by 4/9 for its consideration of whether to extend the 4/15 deadline an additional two weeks. That issue will be taken up at a 4/13 Open Meeting of the Commission.
Rhode Island 03-17-2020 Order (Docket No. 5022) Electric, natural gas, water, and sewer utilities shall immediately cease certain collections activities, as set forth below, including
termination of service for nonpayment. This order shall be in effect through March 31, 2020 for non-residential customer accounts and through April 15, 2020 for residential accounts, subject to further review.
South Carolina 06-03-2020 Utility Consumer Alert If you have been unable to pay your bill during these unprecedented times, it is important that you contact your utility as soon as possible to discuss your situation and your ability to pay any balance you owe.
South Carolina 05-27-2020 Executive Order Extended State of Emergency
South Carolina 05-13-2020 Letter Request from the Governor to ORS regarding utilities and cooperatives.
South Carolina 05-13-2020 Letter ORS Letter to the PSC Regarding Utilities Steps to Return to Normal.
South Carolina 05-12-2020 Executive Order State of Emergency Executive Order: 15-day extension of May 13th Order
South Carolina 05-07-2020 Press Release with Link to Orders On May 7th, 2020, the Public Service Commission issued Commission Order No. 2020-344 in Docket No. 2020-106-A, which was opened in response to the COVID-19 pandemic and the Governor's declaration of a state of emergency. Order No. 2020-344 is available to read at the above link, and outlines the PSC's regulations regarding deferred payment plans and extensions for regulated utilities to file 2019 Annual Reports.
South Carolina 04-27-2020 Executive Order No. 2020-29 Governor declares a state of emergency throughout the state and allows for the state’s response to COVID-19 - and the ever-evolving challenges the pandemic presents - to continue. Continues order all regulated utilities and cooperatives not to suspend or disconnect essential services for nonpayment during the current State of Emergency. This request includes utilities not currently under the jurisdiction of the ORS.
South Carolina 04-12-2020 Executive Order No. 2020-23 ...authorizes the undersigned, during a declared emergency, to “transfer the direction, personnel, or functions of state departments, agencies, and commissions, or units thereof, for purposes of facilitating or performing emergency services as necessary or desirable,” and to “compel performance by elected and appointed state, county, and municipal officials and employees of the emergency duties and functions assigned them in the State Emergency Plan or by Executive Order...
South Carolina 03-28-2020 Order State of Emergency Executive Order (extentions and additions to March 13th Order)
South Carolina 03-23-2020 Announcement PSC announces COVID-19 response
South Carolina 03-18-2020 DOCKET NO. 2020-106-A PSC Order Granting ORS Request in Response to Governor's Request (PDF). Actions in Response to COVID-19 - Staff Presents for Commission Consideration Suspending the Disconnection of All Regulated Utility Customers for Non-Payment and All Non-Payment Related Fees during the Current State of Emergency
South Carolina 03-18-2020 Dockets Nos. 1997-239-C and 2020-106-A Proceeding to Establish Guidelines for an Intrastate Universal Service Fund and Lifeline Biennial Audit Reports. AND Staff Presents for Commission Consideration Suspending the Disconnection of All Regulated Utility Customers for Non-Payment and All Non-Payment Related Fees during the Current State of Emergency.
South Carolina 03-16-2020 The State - Media Announcement S.C. Gov. Henry McMaster urged the companies in a March 15 news conference to not disconnect customers for nonpayment during a public health emergency.
South Carolina 03-13-2020 Announcement Changed an in-person meeting to a virtual one, due to Coronavirus guidance
South Carolina 03-13-2020 Order State of Emergency Executive Order
South Carolina 03-14-2020 Letter Letter from Governor that confirms that SC regulatory staff will communicate disconnection prohibition.
South Dakota 04-17-2020 Announcement South Dakota PUC reminds consumers to utilize available resources during pandemic. In response to the pandemic, many of South Dakota’s utility providers have announced policy changes including some companies’ decisions to suspend disconnections for non-payment.
South Dakota 03-16-2020 Announcement PUC is closed through March 27. Commissioners will telework during this period.
Tennessee 06-30-2020 Docket Commission requested information to support evaluation of financial impacts of the pandemic and the related moratorium on customer disconnects for nonpayment.
Tennessee 06-29-2020 Press Release During a special conference the PUC asked utilities to continue to suspend disconnections until August 10, 2020.
Tennessee 06-22-2020 Docket Special Commission Conference will be held electronically via WebEx on June 29, 2020 in follow-up to the Order Requiring All Jurisdictional Utilities to Suspend Actions to Disconnect Service for Lack of Payment During the State of Public Health Emergency (March 31, 2020)
Tennessee 04-28-2020 Docket 20-00047 Docket 20-00047 Weekly Utility Actions and Responses
Tennessee 03-31-2020 Order (Docket No. 20-00047) Requires all jurisdictional utilities to suspends actions to disconnect service for lack of payment during the state of emergency.
Tennessee 03-31-2020 Notice Commission staff are working remotely until advised that working conditions have returned to normal and directed to return to the office. Until further notice, all docket filings must be made electronically by email.
Tennessee 03-23-2020 Notice of Voluntary Suspension of Disconnections for Nonpayment Public notice to acknowledge and commend the private investor-owned public utilities that have notified the Commission that it has voluntarily suspended disconnections for nonpayment during the public health emergency, which was declared on March 12, 2020, by Governor Bill Lee as a result of the pandemic outbreak of novel coronavirus COVID-19: Atmos Energy Corporation; Piedmont Natural Gas Company; Tennessee-American Water Co.; Tennessee Wastewater Systems, Inc.
Tennessee 03-17-2020 Public Notice Supports utilities that are taking additional, voluntary actions to assist customers during this difficult time. Such actions include suspending disconnections for nonpayment; reconnecting recently disconnected customers at no charge; suspending or waiving late fees; offering financial assistance and levelized or budget billing programs.
Texas 07-02-2020 News Release Commission extends the state’s Electricity Relief Program past its current July 17th deadline to August 31, 2020.
Texas 05-14-2020 News Release PUC Extends DNP Protections for Customers of PUC-Regulated Water, Sewer and Non-ERCOT Electric Utilities
Texas 04-17-2020 News Release UC approved changes to their orders from March 26th, including: (1) May 15, 2020 end date on suspensions for disconnections for customers of vertically-integrated utilities outside of areas of the state open to competition (namely Entergy, El Paso Electric, SPS and SWEPCO) and water and sewer utilities regulated by the PUC; (2) May 15, 2020 end date on waivers of late fees for residential customers of retail electric providers in areas of the state open to competition; (3) July 17, 2020 end date for enrollment in the COVID-19 Electricity Relief Program.
Texas 04-17-2020 Press Release The Commission is reminding customers eligible for enrollment in the COVID-19 Electricity Relief Program (ERP) that third-party organizations cannot legally enroll them in the program. Further, the PUC is warning customers that solicitations for information relating to enrolling in the ERP may be fraudulent attempts to steal personal financial data.
Texas 04-17-2020 Press Release Governor plans to begin reopening different TX businesses through a series of executive orders starting this week.
Texas 03-26-2020 News Release with Link to Order The commissioners voted unanimously to issue orders which will temporarily suspend a series of rules pertaining to the provisions for utility industry participants to disconnect service for non-payment. Order also created the COVID-19 Electricity Relief Program, a funding mechanism through which Retail Electric Providers (REPs) may recover a reasonable portion of the cost of providing those uninterrupted services to customers facing financial hardship. REPs in the ERCOT market must suspend late fees and offer deferred payment plans to residential customers in danger of disconnection.
Texas 03-26-2020 Order Order related to accrual of regulatory assets
Texas 03-26-2020 Order Directs certain actions and grants certain exceptions to certain rules
Texas 03-16-2020 Order (Docket No. 50664) Issued order at Docket 50664, suspending certain rules
Texas 03-16-2020 Meeting Announcement Project No. 50664 – Issues Related to the State of Disaster for Coronavirus Disease 2019. Public Utility Commission of Texas is giving notice that it will convene a meeting to address an emergency and urgent public necessity.
Texas 03-16-2020 Press Release Public Utility Commission Orders Adaptations in View of COVID-19
US Virgin Islands 06-01-2020 Press Release Hurricane Season Preparation Is Year-Round Effort; Utility Continues Preparations For 2020 Hurricane Season Amid COVID-19 Pandemic
US Virgin Islands 04-08-2020 Press Release Utility Seeks To Maintain Current Rates As It Assesses Effect Of COVID-19 On Territory And On Commodity Prices.
US Virgin Islands 03-28-2020 Press Release Water and Power Authority Reiterates Commitment To Not Disconnect Delinquent Accounts During COVID-19 State of Emergency.
US Virgin Islands 03-25-2020 Press Release Bill would require that the Virgin Islands Water and Power Authority suspend the disconnection of service to residents until June 1, 2020, or until the state of emergency.
Utah 04-23-2020 Announcement The Utah Division of Public Utilities recommends no action by the Utah Public Service Commission for temporary changes the electric utilities have made regarding disconnection, late fee, and related practices in response to the COVID-19 pandemic.
Utah 04-16-2020 Docket No. 20-035-17 Application of Rocky Mountain Power for a Deferred Accounting Order Regarding Costs Incurred Due to the COVID-19 Public Health Emergency
Utah 03-30-2020 COVID-19 Resource Page The state has established a COVID-19 resources site.
Utah 03-18-2020 N/A All hearings, scheduling conferences, and technical conferences are electronic only until further notice.
Utah 03-18-2020 Order Order on electronic meetings.
Vermont 07-27-2020 Docket Legal Aid filed a petition with the Commission asking to extend moratorium until Sept. 30. Comments on the matter were due by July 27th (current moratorium expires July 31).
Vermont 07-09-2020 Order Order Providing Guidance for Exhibit Numbers
Vermont 06-30-2020 Order Clarifying Commission Processing of Expedited Requests
Vermont 06-30-2020 Order Confirming Commission Will Not Hold Site Visits Through October 27, 2020
Vermont 06-18-2020 Order Requesting Public Comments Responding to Request for Waiver of Commission Rule 5.508(B) for Certain Execution Deadlines
Vermont 06-17-2020 Guidance Commission is using GoToMeeting to conduct remote evidentiary hearings during the COVID-19 pandemic. Here are some tips to help you prepare for and participate in such a hearing.
Vermont 06-02-2020 Link to Emergency Rule Emergency Rule 2.500 updated to reflect technical correction to Section 2.504(B)(2)
Vermont 05-28-2020 Order Order Extending Moratorium and Requesting Utility Plans
Vermont 05-21-2020 Order Order Granting Further Extension of Commissioning Deadlines and Seeking Comments on Request to Extend Interconnection Agreement Execution Deadlines
Vermont 05-21-2020 Order Order Extending Applicability of Guidance on Making Certain Filings and Announcement that Commission Will Schedule Remote Public Hearings and Public Information Sessions
Vermont 05-01-2020 Press Release with Link to Order Confirms Commission will not hold public hearings, site visits, or public information sessions through the end of May 2020.
Vermont 04-30-2020 Press Release with Link to Emergency Rule Commission adopts Emergency Rule 2.500. This emergency rule amends various filing and procedural requirements and provides alternative procedures to reduce or eliminate in-person contact between members of the public and Commission staff or other members of the public to reduce the risk of exposure to the COVID-19 virus. This Rule was updated on 6/2/2020 to reflect a technical correction to Section 2.504(B)(2)
Vermont 04-30-2020 Press Release with Link to Order Order requesting comments on potetial further extension of Commission deadlines.
Vermont 04-23-2020 Order Extends temporary moratorium on involuntary utility service disconnections.
Vermont 04-23-2020 Order Order re Filing of Notices of Appeal During COVID-19 Outbreak
Vermont 04-17-2020 Press Release with Link to Order In this Order, we clarify that our April 16, 2020, Order does not require that the Commission specifically designate a particular project as critical infrastructure for that project to continue construction. Our April 16, 2020, Order simply explained that the Governor’s Executive Order controls whether construction can proceed on projects that have a CPG.
Vermont 04-16-2020 Press Release with Link to Order Businesses in the Energy and Utility sectors must suspend most in-person operations under the Governor’s Executive Order. Only activities required to support COVID-19 response, maintain critical infrastructure and construction, or services for safety, sanitation and operations of residences or businesses should occur.
Vermont 03-31-2020 Order (Case No. 20-0789-INV) Order regardng the filing of confidential documents
Vermont 03-27-2020 Announcement Order expanding temporary moratorium on involuntary utility service disconnection to non-residential ratepayers and certain water companies and establishing additional processes
Vermont 03-26-2020 Order Order waiving two procedural requirements that require close personal contact
Vermont 03-20-2020 Announcement The Public Service Department has prepared a map of public buildings in Vermont where WiFi with access to the internet is publicly available. These sites are accessible at all hours from a parked vehicle on the road or parking lot.
Vermont 03-17-2020 Memorandum Describes changes to the Commission's operations as a result of the state of emergency due to the outbreak of the new coronavirus known as COVID-19. The changes are intended to help slow the spread of COVID-19 in Vermont to protect vulnerable Vermonters while still enabling the Commission to fulfill its statutory functions in a timely manner.
Vermont 03-18-2020 Press Release Commission directed the state's regulated utilities to stop any disconnection of residential utility service due to nonpayment of electricity, natural gas, and telecommunications bills. This moratorium on involuntary utility disconnections will last until at least April 30, 2020.
Virginia 06-15-2020 Press Release SCC Urges Awareness of Investment Fraud Among Seniors Due to Increased Isolation During COVID-19 Pandemic
Virginia 06-15-2020 Press Release SCC Invites Comments on a Universal Fee to Support Program That Reduces Electric Utility Payments for Low-Income Customers
Virginia 06-12-2020 Press Release SCC Extends Ban on Utility Service Cut-offs to August 31
Virginia 05-26-2020 Press Release SCC Invites Comments on Suspension of Utility Service Disconnections Due to COVID-19 Emergency
Virginia 05-12-2020 Press Release SCC Joins Task Force Cracking Down on COVID-19 Investment Scams
Virginia 04-09-2020 Press Release The SCC is extending by 30 days a suspension on utility service disconnections it ordered on March 16, 2020. The order prohibited disconnections of electricity, gas, water and sewer utility services during the coronavirus public health emergency.
Virginia 03-30-2020 Press Release and Link to Order Governor issued a statewide Stay at Home order to protect the health and safety of Virginians and mitigate the spread of the novel coronavirus, or COVID-19. The executive order takes effect immediately and will remain in place until June 10, 2020, unless amended or rescinded by a further executive order.
Virginia 03-23-2020 Press Release Governor issues Executive Order Fifty-Three that orders the closure of certain non-essential businesses, bans all gatherings of more than 10 people.
Virginia 03-20-2020 Announcement SCC is directing all Commission business to be through electronic filing, e-mail or telephone. For public health, all in-person visits to SCC are temporarily suspended unless by advanced appointment or scheduled hearings. Drop off of filings is permitted, but processing may be delayed.
Virginia 03-13-2020 PUR-2020-00048 AG Filed an Emergency Petition asking for a halt in utility terminations during pendency of emergency declaration.
Virginia 03-16-2020 Order Order prohibiting disconnect for 60 days.
Washington 07-08-2020 Press Release with Link to Order State regulators keep Puget Sound Energy rates steady. Rate adjustments ease economic impact during COVID-19 pandemic.
Washington 06-04-2020 Meeting Announcement UTC to hold virtual meeting on June 16 about COVID-19 pandemic. Representatives from regulated utilities will address state regulators at a virtual special open meeting to discuss how they are responding to the economic impacts of the COVID-19 pandemic.
Washington 05-31-2020 Announcement On May 31, Gov. Inslee extended the moratorium on service disconnects and late fees through July 28 for all energy, landline telephone, and water utilities.
Washington 05-05-2020 Press Release with Link to Order Governor extended the moratorium on service disconnects and late fees through May 31 for all energy, landline telephone, and water utilities.
Washington 04-23-2020 Press Release Regulators expand bill assistance program for Cascade Natural Gas customers affected by COVID-19
Washington 04-17-2020 Press Release On April 17, Gov. Inslee extended relief for utility customers. The proclamation provides the UTC with the extended authority to allow utility companies to use existing energy bill assistance funds to help customers who are out of work, or are working significantly reduced hours as a result of the COVID-19 pandemic.
Washington 04-10-2020 Press Release Regulators expand bill assistance program for Avista customers affected by COVID-19
Washington 04-10-2020 Press Release Regulators approve COVID-19 bill assistance for Puget Sound Energy customers
Washington 03-25-2020 Announcement The UTC building is closed to the public as of Wednesday, March 25 until further notice. Despite this closure, the commission remains operational.
Washington 03-25-2020 Rate Adjustment (Docket Numbers: UE-190334, UG-190335, UE-19022) State regulators fast track $51 million in refunds to keep Avista customer rates steady. Approved a rate increase for Avista Corporation electric and natural gas customers, but fast-tracked a number of customer refunds to hold rates down this year, when many customers are facing economic uncertainty due to the COVID-19 public health crisis.
Washington 03-19-2020 Gov. Inslee's Announcement of relief for utility customers The proclamation provides the UTC with the extended authority to allow utility companies to use existing energy bill assistance funds to help customers who are out of work, or are working significantly reduced hours as a result of the COVID-19 pandemic. Customers who have been impacted by the COVID-19 pandemic and need assistance paying their utility bills should reach out directly to their utility companies.
Washington 03-09-2020 Letter Issued a letter on March 9 with information re Coronavirus – no action plan found/ordered moratorium as of yet.
Washington 02-29-2020 Governor Proclamation 20-05 UTC is coordinating with utilities throughout the state to protect the availability and affordability of essential utility services for those economically impacted by the COVID-19 pandemic through a variety of measures, including: suspending disconnection of utilities for nonpayment, waiving late fees, working with affected utility customers to establish payment arrangements, and improving access to energy assistance for affected customers.
West Virginia 06-26-2020 Press Release W.Va. Guard update on COVID-19 response
West Virginia 06-04-2020 Press Release The PSC is Helping Low Income Consumers Stay Connected During the COVID-19 Pandemic
West Virginia 05-15-2020 Press Release PSC Addresses Extraordinary Utilities’ Costs During COVID-19 Pandemic
West Virginia 04-07-2020 Press Release Commission directed interested parties to electronically file. Larger filings may be mailed or hand-delivered, though delays may occur.
West Virginia 03-30-2020 Commission General Order 262.2 Commission temporarily waived required collection of bulky goods and modifies requirement for household trash pickup.
West Virginia 03-25-2020 Press Release Commission held a conference call with the major utility companies and various cable and telecommunication companies operating in West Virginia to determine the status of their operations and share best practices in the midst of the COVID-19 pandemic.
West Virginia 03-24-2020 Commission General Order 262.1 Commission temporarily waives requirements that electric, gas and water utilities perform readings of meters located inside homes which require manual meter reads.
West Virginia 03-23-2020 Executive Order 9-20 Governor's order to stay at home; suspend non-essential business.
West Virginia 03-17-2020 Commission General Order 262 Commission orders that all Administrative Law Judge decision dates in cases not subject to a statutory deadline are extended by two months.
West Virginia 03-16-2020 Pandemic Guide Guide and Checklist for utilities to prepare for and continue to safely operate during a pandemic.
West Virginia 03-13-2020 Email from Chairman to WV Utilities Effective immediately and until further notice, is urging all utilities to suspend utility service terminations except where necessary as a matter of safety or where requested by the customer.
West Virginia 03-13-2020 Pandemic Guide Effective immediately and until further notice, is urging all utilities to suspend utility service terminations except where necessary as a matter of safety or where requested by the customer.
Wisconsin 07-23-2020 Press Release Commission extends moratorium until Sepember 1.
Wisconsin 07-15-2020 Press Release PSC Urges Utility Customers to Seek Assistance Before the End of COVID-19 Disconnection Moratorium
Wisconsin 07-14-2020 Executive Order Governor signs Executive Order #80 creating the Governor’s Task Force on Broadband Access.
Wisconsin 07-08-2020 COVID-19 Resources Utility COVID-19 Resources and Transition Plans
Wisconsin 06-11-2020 Press Release State Moratorium on Utility Disconnections During COVID-19 to End July 25; Commission voted unanimously to lift the temporary moratorium on utility disconnections for nonpayment during the COVID-19 public health emergency.
Wisconsin 05-01-2020 Press Release Wisconsin Residents Eligible for Lifeline Benefits Faster; Discount Telephone Service Program Now Accepting Unemployment Documentation to Prove Eligibility
Wisconsin 04-30-2020 Press Release The Commission awarded $1 million in telemedicine grant funding to address expanded needs due to COVID-19.
Wisconsin 04-22-2020 Press Release PSC Launches Internet and Phone Helpline
Wisconsin 04-16-2020 Order Wisconsin Emergency Order 28 Extends to May 26 and Modifies its Stay at home order.
Wisconsin 04-16-2020 Press Release The Commission met on April 16th and decided that: (1.) it is appropriate to include in the deferral authorization, the incremental increase in bad debt or uncollectible expenses related to the health crisis above what is currently included in authorized rates; (2.) it is premature to include declining sales revenue as a component of foregone revenue in the deferral authorization; (3.) until further notice, total deferral amounts should be reported by large investor-owned utilities on a monthly basis, and be reported by smaller and municipal utilities on a quarterly basis, and; (4.) it is necessary to authorize specific carrying cost rates for investor-owned utilities to accrue at the authorized cost of short-term debt and at the municipal benchmark rate of 4.9% for municipal utilities. A written order will be served at a later date.
Wisconsin 04-14-2020 Press Release The Public Service Commission of Wisconsin (PSC) and the Wisconsin Department of Public Instruction (DPI) announced a new web tool that can assist users in finding free-to-use public broadband locations in their area.
Wisconsin 03-24-2020 Order Commission’s investigation to ensure safe, reliable, and affordable access to utility services during the public health emergency declared in response to COVID-19.
Wisconsin 03-24-2020 Order Accounting Treatment for Utility Costs Incurred Due To and During Declared Public Health Emergency for COVID-19.
Wisconsin 03-23-2020 Announcement Internet resources for Wisconsin residents during public health emergency. Several Internet Service Providers (ISPs) are offering free or low-cost internet access options in response to the COVID-19 health emergency. These services are offered in the areas each ISP serves, or as otherwise described.
Wisconsin 03-22-2020 Emergency Order Order suspends certain PSC administrative rules in order to assist with protecting public health and welfare during the public health emergency. Gives PSC authority to use statutory authority to issue orders, give special or individual consideration to exceptional or unusual situations, or adopt requirements as to individual utilities or services necessary to respond to the public health emergency.
Wyoming 03-19-2020 Order PSC Awards $24 million in state broadband expansion grants.
Wisconsin 03-13-2020 Order Order halts terminations and requiring reconnections through the public health emergency.
Wyoming 06-08-2020 Announcement The Commission approved the Application of Montana-Dakota Utilities Co. (MDU or the Company) to pass on a wholesale gas cost increase of $0.372 per dekatherm (Dth) to its Residential, Firm General Service customers, and Small Interruptible and Large Interruptible customers, and an increase of $0.388 per Dth to its Seasonal customers through its CBA, effective for use on and after June 1, 2020. The proposed pass-on increases are attributable to the net effect of an increase in the overall commodity price and a decrease in pipeline rates.
Wyoming 06-08-2020 Announcement The Commission has authorized Questar Gas Company d/b/a Dominion Energy Wyoming (Dominion or the Company) to pass-on to its customers a wholesale gas cost decrease of $0.61240 per dekatherm (Dth), effective June 1, 2020. This approval is subject to notice, protest, investigation, opportunity for hearing, change, refund, and such other orders as the Commission may deem appropriate.
Wyoming 05-18-2020 Announcement The Commission approved the Application of Black Hills Wyoming Gas, LLC d/b/a Black Hills Energy (BHWG or the Company), for authority to establish a deferred regulatory account to record and preserve expenses and any benefits received related to the COVID-19 pandemic, effective on and after March 13, 2020.
Wyoming 05-18-2020 Announcement The Commission approved the Application of Rocky Mountain Power (RMP or the Company), for authority to establish a deferred regulatory account to record and preserve expenses and any benefits received related to the COVID-19 pandemic, effective on and after March 13, 2020.
Wyoming 05-18-2020 Announcement The Commission approved the Application of Black Hills Power, Inc. d/b/a Black Hills Energy (BHP or the Company), for authority to establish a deferred regulatory account to record and preserve expenses and any benefits received related to the COVID-19 pandemic, effective on and after March 13, 2020.
Wyoming 05-12-2020 Announcement The Commission approved the Application of Cheyenne Light, Fuel and Power Company d/b/a Black Hills Energy (CLFP or the Company), for authority to establish a deferred regulatory account to record and preserve expenses and any benefits received related to the COVID-19 pandemic, effective on and after March 13, 2020.
Wyoming 03-26-2020 Order (Docket No. 90000-151-XO-20) Authorizes the suspension of certain tariffs, rules, regulations, and similar terms of service. Order acknowledges utilities have voluntarily instituted temporary moratoriums on service disconnections and allows utilities to seek an accounting order to defer any related costs and lost revenues.
Wyoming 03-19-2020 N/A Open meetings in March will be conducted virtually.
Wyoming 03-19-2020 Covid-19 Resources The state has established a COVID-19 resources site.
Wyoming 03-13-2020 Order The Governor signed an Executive Order declaring a State of Emergency in Wyoming on March 13th in response to the nationwide coronavirus pandemic.