Water

This agenda is subject to change.

Water

Sunday, November 12

9:00 a.m. - 11:45 a.m.
Location: Key 8
10:30 a.m. - 11:45 a.m. 

Joint with Staff Subcommittee on Energy Resources and the Environment

Voluntary Climate Action Practices: Implications for Utilities and Commissions

 

 

Monday, November 13

9:00 a.m. - 11:45 a.m.
Location: Key 9
9:00 a.m. - 10:30 a.m.

Getting to Unleaded: Challenges and Solutions in Facilitating the Removal of Lead Service Lines

The identification, removal and replacement of lead service lines is among the most pressing public health priorities. The nature of who constructs, owns, and controls different portions of a service line pose challenging operational, legal, and ratemaking policy obstacles to line removal and replacement. Adding to the challenge is that many service lines have a bifurcated ownership between the water purveyor and the customer. In this circumstance the water utility and customer are often responsible for ownership and maintenance of portions of the same pipes that may contain the lead causing health concerns. This panel of experienced practitioners will share their perspectives on the nature and scope of the operational, legal, and ratemaking obstacles to efficient removal and replacement of lead service lines. Attendees will learn about potential solutions to these legal, operational, and regulatory policy problems. The Pennsylvania Public Utility Commission’s March 2017 decision in Petition of York Water Company, the first time a State public utility commission attempted to address and overcome obstacles to facilitate an accelerated lead service line replacement program, will be discussed. Attendees will learn if the PA PUC succeeded and if this approach will work for other States regulating or overseeing water purveyors.

Moderator:  Hon. Mary-Anna Holden, New Jersey

Panelists:

Stephen Genzer, Partner, Saul Ewing, LLP

Jay L. Kooper, Vice President, General Counsel & Secretary, Middlesex Water Company

Howard J. Woods, Jr., General Manager, Howard J. Woods & Associates, LLC

10:45 a.m. - 11:45 a.m.

Business Meeting

Items of Business of the Water Committee will be covered including discussion and action on Resolutions and approval of the minutes from the Summer Policy Summit. Additionally, updates from the various partners of the Water Committee will be given, including NAWC, NARUC, and NARUC's Rate School. Members of the Committee will also have time to brief the Committee on activities of interest in their State.

Tuesday, November 14

8:30 a.m. - 10:45 a.m.
Location: Holiday Ballroom
8:30 a.m. - 10:45 a.m.

Mother Nature The Ultimate Disrupter!

The utilities industry has been facing disruptors coming from within the industry for many years now. We have talked about new business models and ways to increase demand and create new customers/revenue streams, but are we prepared for the disruptions to the industry from a force indifferent to the very existence of the industry? Recently, three major hurricanes have had severe impacts on the energy, water, gas, and telecommunications sectors. Some areas with total destruction are looking at starting from scratch. This session will feature a Regulator, Consumer Advocate and high level representatives from the electricity, gas, water, and telecommunications industries.

During this timely session, attendees will:

  • Understand how utilities were prepared for this kind of disruption.
  • Learn how utilities will change their preparation for future natural disasters.
  • Identify the role of the regulator in these circumstances—before, during, and after.
  • Discuss expectations of consumers.

Moderator: Hon. Ron Brise, Florida

Participants:

Hon. Jeremy Oden, Alabama

Stephanie Brand, Director, NJ Division of Rate Counsel

Calvin Butler,Jr., CEO, Baltimore Gas & Electric

Joy Ditto, President and CEO, Utilities Technology Council

Christopher Franklin, President and CEO, Aqua America and NAWC Chairman

Pierce Norton, CEO of OneGas and AGA Board chairman

 

Remarks by:

M. Granger Morganthe Hamerschlag University Professor of Engineering at Carnegie Mellon University.  He holds appointments in three academic units: the Department of Engineering and Public Policy; the Department of Electrical and Computer Engineering; and the H. John Heinz III College. 

He currently chairs the Committee on Enhancing the Resilience of the Nation’s Electric Power Transmission and Distribution System. 

Enhancing the Resilience of the Nation's Electricity System

 

9:30 a.m. - 9:45 a.m. Networking Break : Holiday Foyer
9:45 a.m. - 10:45 a.m.

Mother Nature The Ultimate Disrupter! Continued

(See the description above.)

Location: Key 6
11:00 a.m. – 12:00 p.m. A2

Is A Cyber 9/11 In Our Future?

In August, the President’s National Infrastructure Advisory Council (NIAC) unanimously approved a 45-page report that found the federal government and the private sector are “falling short” in protecting critical systems. The report also states that the nation faces “a pre-9/11-level cyber moment, with a narrow and fleeting window of opportunity to coordinate our resources effectively.”

Attendees will:

  • Receive an overview of the NIAC report and its specific 11 recommendations to address vulnerabilities.
  • Hear experts discuss their reactions to the report.
  • Learn what actions are being taken to secure critical infrastructure networks from cyberattacks.

View/download the text of the report (a PDF).

Moderator: Hon. Gladys Brown, Pennsylvania

Participants:

Caitlin Durkovich, Leadership, Toffler Associates

Robert H. Mayer, Senior Vice President – Cybersecurity, USTelecom Association

Nick Santillo, Jr.,VP Internal Audit & Chief Security Officer, American Water

Location: Key 2
11:00 a.m. – 12:00 p.m. A3

Weathering the Storm: Communications Network Resilience

Hurricanes Katrina and Rita, Superstorm Sandy, and the Derecho taught us many lessons. Changes in response time, resilience measures to the network, and mutual assistance procedures were just a few measures examined in some regions.  During this session, regulators will discuss how measures implemented from previous experiences impacted recent restoration efforts and timelines and what lessons were learned this time around.  

 

Moderator: Hon. Julie Brown, Florida

Participants:

Hon. John Clendenin, Virgin Islands

Hon. Mary-Anna Holden, New Jersey

Hon. Gregg Sayre, New York

Hon. DeAnn Walker, Texas

Hon. Stan Wise, Georgia

Location: Key 9
1:45 p.m. – 2:45 p.m. B4

Upstream with A Paddle

The water industry is grappling with challenges that require significant financial investment, technical expertise, and technological innovation. These challenges are exacerbated by widespread fragmentation. There are more than 52,000 community water systems where 83 percent of the water systems serve less than 3,300 people. Many small and mid-sized water utilities lack resources needed to surmount the critical issues they are facing. State legislatures have instituted legislative and regulatory solutions that encourage acquisition of struggling waters systems and incentivize investment. This panel will explore legislative and regulatory options to help ensure that water can be safely, reliably, and affordably provided to consumers.

Attendees will be presented with:

  • Ideas to manage market fragmentation.
  • Solutions to improve troubled water systems.
  • Incentives to encourage long-term infrastructure investment.

 

Moderator: Hon. Sadzi M. Oliva, Illinois

Participants:

Mayor Michael Cherepko, City of McKeesport, PA 

Deborah Dewey, President, Indiana American Water

Ellen Tarquinio, Environmental Protection Specialist, EPA

Richard Verdi, Senior Equity Research Analyst-Water, Atwater Thornton

Wednesday, November 15

Location: Key 11
9:00 a.m. – 10:15 a.m. C2

Water and Electric Cybersecurity: Stakeholder Perspectives and Partnerships

During this panel we will explore cybersecurity approaches that are being used in the water sector as well as how coordination is conducted with the electric sector, which has common control systems. Speakers will discuss the controls and programs that water companies use to avoid being hacked, including how recent cyber incidents were prevented such as WannaCry, Petya, and more. We will also hear the regulatory perspective on the potential adverse impacts caused by cyber incidents in water and electric systems, including health threats, as well as how these threats are managed at the state level. Lessons from Indiana's recent cross-sector exercise, CritEx, will be shared. Additionally, we will learn about the role that partnerships can play in resiliency and cybersecurity, including lessons learned from Indiana’s strategic approach in developing cross-sector partnerships through the Indiana Executive Council on Cybersecurity. 

Moderator: Hon. Sarah Freeman, Indiana

Participants:

Hon. Mary-Anna Holden, New Jersey

John Lucas, Vice President, Citizens Energy Group

Michael Luu, CIO & VP, Customer Service, California Water Service

Chetrice Mosley, State of Indiana Cybersecurity Program Director

Nick Santillo, VP Internal Audit & CSO, American Water

 

10:30 a.m. - 11:45 a.m.
Location: Holiday Ballroom
10:30 a.m. - 11:45 a.m.

Happy First Anniversary! and NARUC Business Meeting

The General Session will begin with the NARUC Annual Business Meeting. Commissioners are requested to take seats in the front of the meeting room. 

The U.S. House of Representatives has designated the third Wednesday in November as Utility Scam Awareness Day. This year, we recognize it on November 15. Today, or on any given day, utility customers are receiving calls from people falsely asserting they represent a utility company. Callers are threatening to disconnect electric, water, or gas service, if immediate payment isn’t made. These villains target vulnerable populations, including senior citizens and non-native English speakers. They use sophisticated tactics, including caller identification spoofing technology and recordings of the utility company’s telephone menu messages. Utilities United against Scams (UUAS) is comprised of more than 100 (and growing) electric, water, and gas utilities, along with their respective trade associations in North America. The aim of UUAS is to educate customers about scam tactics in the hopes of ultimately putting an end to these types of crimes.

Attendees will:

  • Learn how these scams have a negative financial, fear-inducing effect of fraud on utility customers.
  • Learn the vital role that regulators play in working with utilities to protect consumers from scams.
  • Learn the types of phone, in-person, and Internet scams utility customers are currently experiencing.
  • Learn tips to share with constituents/consumers to avoid falling for utility impostor scams.
  • Explore solutions adapted for websites, social media, and in-person outreach events/town halls.
  • Hear about steps utilities and their partners have taken to educate consumers on these scams.

Moderator: Hon. Jack Betkoski, NARUC President, Connecticut

Participants:

Bryan Batson, SVP, Southern Operations, Southern Company Gas

Sheri Givens, Author,  Consumer Scam Awareness Guide & Executive Director, Utilities United Against Scams 

Kristin Keckeisen, Director, AARP Campaigns

Elin Swanson Katz, Consumer Counsel, State of Connecticut

Maureen Westbrook, VP Customer & Regulatory, Connecticut Water Company

Session Materials

AARP's Fraud Watch Network