General Sessions

This agenda is subject to change.

General Sessions

Monday, November 13

1:30 p.m. - 3:15 p.m.
Location: Holiday Ballroom
1:30 p.m. - 3:15 p.m.

Welcome to the NARUC 129th Annual Meeting and Education Conference

Opening by the Hon. Jack Betkoski, NARUC President, Connecticut

National Anthem, Nico Sarbanes

Welcome Remarks by The Hon. Catherine Pugh, Mayor, Baltimore

Deputy Secretary of Energy, The Hon. Dan Brouillette, will discuss the Staff Report to the Secretary on Electricity Markets and Reliability and the NOPR for the Grid Resiliency Pricing Rule.

Election of 2017-2018 Officers and Confirmation of Board Members

Elections facilitated by the Hon. Travis Kavulla, Montana

Nomination of NARUC President

Hon. Katie Dykes, Connecticut

Second Nomination of NARUC President

Hon. Thomas Forese, Arizona

Nomination of NARUC 1st Vice President

Hon. Mike Huebsch, Wisconsin

Second Nomination of NARUC 1st Vice President

Hon. Maida Coleman, Missouri

Nomination of NARUC 2nd Vice President

Hon. Lib Fleming, South Carolina

Second Nomination of NARUC 2nd Vice President

Hon. Dallas Winslow, Delaware


Presentation of Terry Barnich Award

The Terry Barnich Award recognizes the ongoing commitment of NARUC members to futhering regulatory best practices around the globe. 

3:45 p.m. - 4:45 p.m.
Location: Holiday Ballroom


3:45 p.m. - 4:45 p.m.

Shooting the Bull… What Regulators Need to Know to Understand Wall Street

This general session will be an engaging and edgy discussion with ‘Wall Street Insiders.’ Participants will share their insights and thoughts on what Wall Street really looks for when they are reviewing commission decisions and actions in the regulatory landscape. Attendees will learn valuable information on how commissioner and commission staff actions (and statements) may affect the financial health of the industry. Attendees also will learn how industry performance, financial trends, and regulatory initiatives are used in rating utilities. Discussion will also touch upon Wall Street assessments post recent hurricanes and tropical storms.

Moderator: Hon. Diane Burman, New York


  • Joyolin Brown, Managing Director - Sr. Global, Duff & Phelps Investment Management
  • Heike Doerr, Principal Analyst, S&P Global Market Intelligence
  • Anthony Ianno, Managing Director, Morgan Stanley
  • Greg Gordon, Senior Managing Director, ISI Group LLC
  • Leslie Rich, Managing Director, Equity Analyst, JP Morgan Asset Management


Tuesday, November 14

8:30 a.m. - 10:45 a.m.
Location: Holiday Ballroom
8:30 a.m. - 10:45 a.m.

Mother Nature The Ultimate Disrupter!

The utilities industry has been facing disruptors coming from within the industry for many years now. We have talked about new business models and ways to increase demand and create new customers/revenue streams, but are we prepared for the disruptions to the industry from a force indifferent to the very existence of the industry? Recently, three major hurricanes have had severe impacts on the energy, water, gas, and telecommunications sectors. Some areas with total destruction are looking at starting from scratch. This session will feature a Regulator, Consumer Advocate and high level representatives from the electricity, gas, water, and telecommunications industries.

During this timely session, attendees will:

  • Understand how utilities were prepared for this kind of disruption.
  • Learn how utilities will change their preparation for future natural disasters.
  • Identify the role of the regulator in these circumstances—before, during, and after.
  • Discuss expectations of consumers.

Moderator: Hon. Ron Brise, Florida


Hon. Jeremy Oden, Alabama

Stephanie Brand, Director, NJ Division of Rate Counsel

Calvin Butler,Jr., CEO, Baltimore Gas & Electric

Joy Ditto, President and CEO, Utilities Technology Council

Christopher Franklin, President and CEO, Aqua America and NAWC Chairman

Pierce Norton, CEO of OneGas and AGA Board chairman


Remarks by:

M. Granger Morganthe Hamerschlag University Professor of Engineering at Carnegie Mellon University.  He holds appointments in three academic units: the Department of Engineering and Public Policy; the Department of Electrical and Computer Engineering; and the H. John Heinz III College. 

He currently chairs the Committee on Enhancing the Resilience of the Nation’s Electric Power Transmission and Distribution System. 

Enhancing the Resilience of the Nation's Electricity System


9:30 a.m. - 9:45 a.m. Networking Break : Holiday Foyer
9:45 a.m. - 10:45 a.m.

Mother Nature The Ultimate Disrupter! Continued

(See the description above.)

9:45 a.m. - 10:45 a.m.
Location: Holiday Ballroom
9:45 a.m. - xx:xx a.m.


Wednesday, November 15

10:30 a.m. - 11:45 a.m.
Location: Holiday Ballroom
10:30 a.m. - 11:45 a.m.

Happy First Anniversary! and NARUC Business Meeting

The General Session will begin with the NARUC Annual Business Meeting. Commissioners are requested to take seats in the front of the meeting room. 

The U.S. House of Representatives has designated the third Wednesday in November as Utility Scam Awareness Day. This year, we recognize it on November 15. Today, or on any given day, utility customers are receiving calls from people falsely asserting they represent a utility company. Callers are threatening to disconnect electric, water, or gas service, if immediate payment isn’t made. These villains target vulnerable populations, including senior citizens and non-native English speakers. They use sophisticated tactics, including caller identification spoofing technology and recordings of the utility company’s telephone menu messages. Utilities United against Scams (UUAS) is comprised of more than 100 (and growing) electric, water, and gas utilities, along with their respective trade associations in North America. The aim of UUAS is to educate customers about scam tactics in the hopes of ultimately putting an end to these types of crimes.

Attendees will:

  • Learn how these scams have a negative financial, fear-inducing effect of fraud on utility customers.
  • Learn the vital role that regulators play in working with utilities to protect consumers from scams.
  • Learn the types of phone, in-person, and Internet scams utility customers are currently experiencing.
  • Learn tips to share with constituents/consumers to avoid falling for utility impostor scams.
  • Explore solutions adapted for websites, social media, and in-person outreach events/town halls.
  • Hear about steps utilities and their partners have taken to educate consumers on these scams.

Moderator: Hon. Jack Betkoski, NARUC President, Connecticut


Bryan Batson, SVP, Southern Operations, Southern Company Gas

Sheri Givens, Author,  Consumer Scam Awareness Guide & Executive Director, Utilities United Against Scams 

Kristin Keckeisen, Director, AARP Campaigns

Elin Swanson Katz, Consumer Counsel, State of Connecticut

Maureen Westbrook, VP Customer & Regulatory, Connecticut Water Company

Session Materials

AARP's Fraud Watch Network