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For Immediate Release: October 28, 2013
Contact: Robert J. Thormeyer, 202-898-9382, rthormeyer@naruc.org

State Regulators: 'Call Completion' Rulemaking an Important Step Forward

WASHINGTON—The National Association of Regulatory Utility Commissioners issued the following statements after Federal Communications Commission issued a rulemaking on call-completion:

“While we are still reviewing today’s rulemaking, we are pleased the Federal Communications Commission, under Acting Chair Clyburn, is pursuing this issue. We will provide more extensive comments after we’ve gone through the rule. At first blush, we applaud the FCC for calling for increased State collaboration and enforcement, as well as the provisions on additional data collection. This rulemaking appears to be an important step and we look forward to working with Acting Chair Clyburn and her FCC colleagues as the agency implements the rule.”
--NARUC President Philip Jones of Washington

“As the NARUC staff digests today’s action, I want to add my thanks to Acting Chair Clyburn and her fellow commissioners and staff at the FCC. I will reserve final judgment until I’ve had a chance to thoroughly review the rule, but I am encouraged by what I have heard so far. NARUC has been a strong advocate for resolving call-completion issues. In this era of instant communications, all consumers expect and deserve their calls to be completed. It is inexcusable that call-completion problems still plague small business and customers in rural areas, or anywhere else. As we have seen, this is not just a rural problem; every communication has a beginning and an end. Many of these failed calls originated in urban or suburban areas, and such failures affect all of us negatively. We stand ready to work with the FCC so we can make sure consumers all over the country receive the phone service they deserve.”
--NARUC Committee on Telecommunications Chair John Burke of Vermont

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NARUC is a non-profit organization founded in 1889 whose members include the governmental agencies that are engaged in the regulation of utilities and carriers in the fifty States, the District of Columbia, Puerto Rico and the Virgin Islands. NARUC's member agencies regulate telecommunications, energy, and water utilities. NARUC represents the interests of State public utility commissions before the three branches of the Federal government.

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