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Resolution Honoring Bill Edge
adopted November 14, 2012
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Resolution Supporting Building Efficiency Incentives
adopted July 25, 2012
The resolution recognizes the role States play in the creation of policy incentives for advancing building efficiency upgrades and supports federal legislation to provides financial incentives for building efficiency retrofits.
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Resolution on Utility Programs on Customer Energy Usage Data
adopted July 25, 2012
The resolution acknowledges the need for utilities to disclose the information to customers in an easy way to understand; and encourages State commissions to request that its utilities disclose information available to utility customers, in one central location, via the “Utility Data Access Map” located on OpenEI.org.
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Resolution to Protect State Authority to Assess Taxes and Fees for State Universal Service Funds and E911 Services
adopted July 25, 2012
The resolution calls on Congress to reject any legislative proposal that would prohibit or limit the authority of States and local governments to assess a tax or surcharge fee to interconnected VoIP service providers and their customers in order to provide financial support for State USFs and E911 services.
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Resolution Addressing Rural Call Termination Issues
adopted July 25, 2012
The resolution urges the FCC to address current call termination issues through assessment set forth in the Declaratory Ruling to restore public safety, homeland security, and consumer welfare to rural America.
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Resolution on LIHEAP Funding
adopted February 8, 2012
The resolution urges Congress to fund, and the Administration to request, the Low-Income Home Energy Assistance Program at $5.1 billion.
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Resolution Regarding the Federal Communications Commission’s Complaint Procedure
adopted February 8, 2012
The resolution urges the FCC to create an online publicly searchable database of its consumer service complaints as soon as possible and supports federal legislation to require the FCC to present its consumer service complaint information in a publicly available, searchable database on its website that is easily accessible by consumers and that enables public research comparisons
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Resolution Supporting the North American Electric Reliability Corporation Find, Fix and Track Report Compliance Monitoring and Enforcement Mechanism
adopted February 8, 2012
The resolution supports NERC’s efforts to better focus on violations that pose a higher risk to the reliability of the bulk power system
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Resolution Honoring Former Consumer Affairs Committee Chair Anne C. Boyle
adopted November 16, 2011
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Resolution Honoring David C. Coen
adopted November 16, 2011
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Resolution Honoring Former Tennessee RA Commissioner Eddie Roberson
adopted November 16, 2011
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Resolution on Smart Grid Principles
adopted July 20, 2011
The resolution provides a framework for NARUC Smart Grid advocacy, identifies issues, and recognizes that new issues will emerge.
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Resolution Supporting Fair Expenditure of Energy Efficiency Funds in All Customer Sectors
adopted July 20, 2011
The resolution urges utilities/other efficiency program administrators to (i) spend a fair share of energy efficiency funds in each customer sector, (ii) improve awareness of the impact of energy efficiency, and (iii) offer "one-stop shopping" to owners to apply for utility-funded services. It also urges State commissions to investigate whether programs are equitably serving all customer sectors.
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Resolution on Federal-State Joint Efforts to Address and Resolve Call Termination Issues
adopted July 20, 2011
The resolution (i) encourages the FCC to reaffirm "that no carriers, including interexchange carriers, may block, choke, reduce or restrict traffic in any way" and (ii) recommends the FCC and States take all appropriate actions to protect consumers by immediately addressing call terminating problems.
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Resolution Supporting a National Consumer Outreach Program on the
Transition to More Energy Efficient Lighting
adopted February 16, 2011
The resolution supports efforts by the U.S. Department of Energy, other governmental bodies, manufacturers, retailers, utilities, and other entities to educate consumers on the transition to energy and cost-efficient light bulbs, new labels based on lumens instead of watts, and proper disposal of CFLs.
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Resolution on LIHEAP Funding
adopted February 16, 2011
The resolution urges Congress to maintain the current level of LIHEAP funding by appropriating for FY 2011 and FY 2012 no less than $5.1 billion dollars, including release of the FY 2011 contingency funds, and to provide an advance LIHEAP appropriation for FY 2013 of no less than $5.1 billion.
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Resolution on Congressional Legislation Establishing the Federal Office of Consumer Advocacy
adopted November 17, 2010
The resolution supports federal legislation that would ensure that energy consumers are represented more formally in the matters before the Federal Energy Regulatory Commission through the establishment of the Federal Office of Consumer Advocacy.
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Resolution Urging the Federal Communications Commission to Use Its Authority to Protect Consumers from Mobile Device Bill Shock
adopted July 21, 2010
The resolution urges all wireless carriers to provide usage alerts on mobile devices to their consumers in order to avoid bill shock.
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Resolution Urging the FCC to Adopt Changes to Early Termination Fee Practices
adopted July 21, 2010
The resolution supports the FCC’s action to address consumers concerns regarding ETFs and other billing matters, and that any FCC investigation should determine if the cost of phones should continue to be included with monthly charges once the cost of the phone has been recouped, and if charging the same as or increased costs to month-to-month customers is justified.
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Resolution in Support of a Study on Identifying Best Practices for Energy Assistance Programs
adopted July 21, 2010
The resolution urges a study to identify best practices for energy assistance programs.
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Resolution on Financial Reform Legislation Affecting Over-the-Counter Risk Management Products and Its Impacts on Consumers
adopted February 17, 2010
The resolution supports passage of financial reform legislation ensuring that electric and natural gas market participants continue to have access to OTC risk management products as tools in their legitimate hedging practices to provide more predictable and less volatile energy costs to consumers. It also asserts that the FERC, and the PUCT for Texas/ERCOT should continue to be the exclusive regulators with authority to oversee any agreement, contract, transaction, product, market mechanism or service offered or provided pursuant to a tariff or rate schedule filed and accepted by the FERC, or the PUCT for Texas/ERCOT.
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Resolution on LIHEAP Funding
adopted February 17, 2010
The resolution urges Congress to maintain the current level of LIHEAP funding by appropriating for Fiscal Year 2011 no less than $5.1 billion dollars, and to provide an advance LIHEAP appropriation for Fiscal Year 2012 of no less than $5.1 billion.
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Resolution Applauding Establishment of an FCC Consumer Task Force
adopted February 17, 2010
The resolution applauds FCC Chairman Julius Genachowski’s establishment of a Consumer Task Force within the FCC and offers NARUC to partner with the FCC in providing effective oversight, to address consumer concerns and to assist in other ways to be determined.
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Resolution on Lifeline Service Verification
adopted November 18, 2009
The resolution calls upon the FCC and the States to review existing processes to verify eligibility and, if necessary, develop and implement best practices and suggestions, including consideration of real-time verification, for all Lifeline applicants to ensure eligibility for support to verify applicant eligibility.
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Resolution Urging the Federal Communications Commission to Use Its Authority to Investigate and Prosecute Any Unlawful or Deceptive Use of Automatic Dialers
adopted July 22, 2009
A resolution urging the FCC and the FTC to increase their investigatory and enforcement efforts and to consider further tools against the third parties who are using automatic dialers and caller ID spoofing technology to send unsolicited commercial messages to telecommunication customers
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Resolution Proclaiming National Telephone Discount Lifeline Awareness Week
adopted July 22, 2009
A resolution urging the FCC and State commissions, NASUCA, and eligible telecommunications carriers to proclaim the first full week in September following the week of Labor Day as National Telephone Discount Lifeline Awareness Week and further initiate and promote outreach events during this special week that support “Telephone Discount Lifeline Across America.”
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Resolution Supporting Access to Broadband Mapping Data
adopted July 22, 2009
A resolution requesting the FCC, in accord with the requirements of the BDIA to immediately: (1) provide States that so request with disaggregated data from the relevant current Form 477 submissions by wireline and wireless broadband service providers; (2) require broadband service providers to simultaneously file future Form 477 reports with both the FCC and the requesting States; and (3) condition the aforementioned on a State‘s commitment to treat such Form 477 reports as privileged or confidential, as a record not subject to public disclosure except as otherwise mutually agreed to by the broadband service provider.
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Resolution Urging the FCC to Establish a Plan to Assist Broadcasters Facing Problems of DTV Signal Strength
adopted February 18, 2009
A resolution urging the FCC and the NTIA to continue to identify more specifically those geographical areas where the broadcasting signal has been degraded as a result of the DTV transition, and to work with broadcasters to approve any technologies, in order to improve signal coverage for the safety and benefit of consumers once the transition goes into effect.
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Resolution Calling for Improved EIA Data Collection
adopted February 18, 2009
A resolution urging the Administration and Congress to budget and appropriate sufficient funds to enable the recommendations made to the Secretary of Energy to be carried out in a timely and efficient manner.
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Resolution on LIHEAP Funding
adopted February 18, 2009
A resolution urging Congress to appropriate LIHEAP funding for Fiscal Year 2010 of no less than its fully authorized $5.1 billion dollars, and to appropriate advance funding for LIHEAP for Fiscal Year 2011 at no less than these fully authorized levels.
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Resolution Addressing Excessive Speculation in Natural Gas Markets
adopted February 18, 2009
A resolution supporting actions of the FERC and CFTC to increase supply and availability of natural gas and vigorous enforcement action against fraud, manipulation, and abusive practices, which could help reduce the commodity price of natural gas.
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Resolution on Prepaid Calling Card Issues
adopted November 19, 2008
A resolution supporting action to improve consumer protection with regard to prepaid calling card services provided that State consumer protections and enforcement are not diminished; and directs its General Counsel, with the consent of NARUC leadership, to communicate this resolution, including supporting initiatives that meet the above referenced goals regarding prepaid calling card services, to federal and State agencies and Congress.
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Resolution Concerning the Communications Policy Statement
adopted July 23, 2008
A resolution supporting efforts to encourage mutually agreed upon, uniform national wireless consumer protection standards coupled with an effective partnership of State and federal enforcement.
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Resolution calling on the FCC to Seek Congressional Intervention on NTIA’s implementation of the Digital-to-Analog Converter Box Coupon Program
adopted July 23, 2008
A resolution calling upon Congress to examine NTIA’s implementation of the Digital-to-Analog Converter Box Coupon Program.
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Resolution Calling on the FCC to Facilitate the DTV Transition through Additional Consumer Education Efforts
adopted July 23, 2008
A resolution calling upon the FCC to adopt additional consumer education efforts, including the creation and posting of a list of all CECBs’ features, to minimize the burden on consumers, to maximize their opportunities to benefit from features that could meet their particular needs, and to achieve a successful transition to DTV.
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Resolution on Pricing and Speculation in Natural Gas Markets
adopted July 23, 2008
A resolution commending FERC on its activities in market monitoring of the national and regional energy markets and urges it to work with the CFTC on ensuring that market manipulation is not distorting market forces of supply and demand in the natural gas market.
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Resolution Supporting the U.S. Environmental Protection Agency’s WaterSense Initiative
adopted July 23, 2008
A resolution encouraging its member commissions to also join or support the WaterSense initiative.
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Resolution Honoring Ron Jones
adopted July 23, 2008
Honorary Resolution
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Resolution to Support Equal Access to Communication Technologies by People with Disabilities in the 21st Century
adopted February 20, 2008
The resolution supports federal measures to ensure equal access by people with disabilities to emerging digital, broadband and other communication technologies and urges Congress to support the designation of broadband services as eligible to receive support under the Lifeline and Link-Up programs, so that individuals with disabilities who qualify under these programs are given the choice of directing their subsidies to either PSTN-based or broadband-based communication services. It also urges Congress to supports a $10 million annual set-aside of universal service funds to support the distribution of specialized customer premises equipment to eligible individuals who are deaf-blind.
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Resolution Honoring Commissioner Paul Kjellander
adopted February 20, 2008
Honorary Resolution
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Resolution Supporting the Gathering of Data for Electric and Natural Gas Distribution Companies by Individual State Utility Commissions or Energy Offices
adopted November 14, 2007
Resolution urging each individual State to gather relevant utility billing and arrearage data from all electric and gas utilities within its State commission jurisdiction and encourages
other providers of electric and gas services to work cooperatively with their State commission to provide necessary aggregate data. Also, directing the Staff Subcommittee on Consumer Affairs to continue its collaboration with all interested stakeholders in the same manner as 2006 and conduct a survey annually, beginning in 2008, to collect comparable billing and arrearage data.
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Resolution Regarding Revising Guidelines for Number Porting
adopted November 14, 2007
Resolution directing NARUC's General Counsel to pursue changes in the FCC rules and orders: (1) to establish a one business-day interval for simple ports that are requested by electronic interface, or a longer period if wireline carriers individually demonstrate that they cannot accomplish reliable ports within that limit, after they have made all reasonable cost-effective efforts to upgrade electronic systems; and (2) that any such rules and orders require fair and equitable enforcement of all requirements on all of the porting service providers.
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Resolution Calling on the FCC to Reexamine Wireless Carriers' Early Termination Fees
adopted July 18, 2007
Resolution calling on the FCC to reexamine the economic and policy assumptions underlying its 1992 Cellular Bundling Order, in order to determine whether wireless carriers? ? or their independent vendors? ? use of ETFs remains a needed and ?efficient promotional device? that benefits both consumers and wireless carriers and asserting that the FCC should fully investigate the equipment and customer acquisition or retention costs cited by the wireless industry as justification for ETFs, in order to determine whether such costs are being reasonably and appropriately recovered from consumers.
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Resolution on Consumer Awareness of the DTV Transition
adopted July 18, 2007
Resolution recognizing the critical importance of public education concerning the looming DTV transition in the United States and expressing willingness to work with the FCC and NTIA to make available to its members educational materials created and distributed by the FCC, NTIA, broadcasters, consumer electronics industry, the cable industry and AARP.
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IP Relay Fraud Resolution
adopted July 18, 2007
Resolution urging the FCC to act immediately and aggressively, in conjunction with State commissions and other appropriate governmental entities, to educate the business community, especially small businesses, about ways to identify and deal with fraudulent
IP Relay callers in a manner that ensures legitimate IP Relay users will not be denied the benefits of this technology.
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Resolution on LIHEAP Funding
adopted February 21, 2007
Resolution urging Congress to appropriate LIHEAP funding for Fiscal Year 2007 of no less than $3.2 billion dollars, and to appropriate LIHEAP funding for Fiscal Year 2008 at its fully authorized level of $5.1 billion.
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Resolution Supporting Adequate Funding for the Weatherization Assistance Program
adopted February 21, 2007
Resolution urging the Congress to fund Weatherization at no less than $257.3 million for Federal Fiscal Year 2008.
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Resolution Concerning Local Number Portability
adopted February 21, 2007
Resolution expressing support for the adoption of a simple and uniform industry porting process and directing the NARUC staff to file comments with the FCC in CC 95-116, consistent with this resolution, encouraging the FCC to establish a uniform industry porting process and also directing the NARUC staff to convey the association's concerns to the FCC in the Number Portability Docket regarding the challenges created by having different types of service providers porting numbers to each other, and the need for all service providers to comply with uniform industry porting guidelines and to work cooperatively with other carriers in resolving disputes.
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Resolution Supporting Broadband Deployment
adopted February 21, 2007
Resolution encouraging endeavors that embrace the principles expressed in this resolution and seeking to speed the deployment of affordable broadband technologies across the United States and encouraging endeavors that will bring new network providers, including cable, wireless, satellite and BPL, into the market as these new providers will help make reliable broadband service more affordable and available and encouraging members of Congress, the FCC and NTIA to consider creative approaches to spectrum allocation and assignment policy that will speed the deployment of broadband technologies across the United States.
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Resolution Honoring Vivian Witkind Davis, Ph.D.
adopted November 15, 2006
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Resolution Honoring Fran Sevel of the NARUC Staff Subcommittee for Consumer Affairs
adopted November 15, 2006
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Resolution Honoring Thomas J. Ferris, as Chair of the NARUC Staff Subcommittee on Accounting and Finance
adopted August 2, 2006
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Resolution Honoring Eddie Roberson
adopted August 2, 2006
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Resolution Supporting the National Action Plan on Energy Efficiency
adopted August 2, 2006
A resolution endorsing the principal objectives and recommendations of the National Action Plan on Energy Efficiency. The NARUC Board of Directors commends to its member commissions a State-specific, and where appropriate, regional review of the elements and potential applicability of the energy efficiency policy recommendations outlined in the Plan.
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Resolution Supporting Federal Legislation To Combat Caller Identification Spoofing
adopted August 2, 2006
A resolution expressing NARUC’s support for Federal legislation that would make it unlawful for a person to transmit misleading or inaccurate caller identification information with the intent to defraud or cause harm.
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Resolution on State Jurisdiction Over Wireless Industry
adopted August 2, 2006
A resolution expressing the NARUC Board of Directors’ strong opposition to the wireless preemption provisions of Senator Stevens’ legislation.
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Honorary Resolution for Commissioner Deborah Taylor Tate of Tennessee
adopted February 15, 2006
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Resolution Honoring Commissioner Clarence D. Rogers, Jr., of Ohio
adopted February 15, 2006
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Resolution on Theft and Unauthorized Sale of Consumer's Telephone Records
adopted February 15, 2006
A resolution supporting and commending FCC Chairman Martin and his colleagues, Commissioners Tate, Adelstein, and Copps, for taking leadership in addressing the theft and sale of personal telephone records and recognizing that quick action by the FCC is needed to address this issue and prevent the illegal theft of Americans? phone records.
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Resolution Supporting the Gathering of Data for Electric and Natural Gas Distribution Companies by Individual State Utility Commissions or Energy Offices
adopted February 15, 2006
A resolution urging each individual State to gather relevant utility billing and arrearage data from all electric and gas utilities within its State commission jurisdiction and encouraging other providers of electric and gas to work cooperatively with their State commission to provide necessary aggregate data.
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Resolution Honoring Jorge L. Bauermeister, Commissioner, Puerto Rico Telecommunications Regulatory Board
adopted July 27, 2005
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Resolution Honoring Commissioner Judith Ripley of Indiana
adopted July 27, 2005
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Resolution on Emergency Service Accessibility for Voice Over Internet Protocol Services
adopted July 27, 2005
A resolution reiterating NARUC?s commitment to working with Congress, the FCC and the industry on a comprehensive approach to the issue in order to educate and protect consumers regarding E-911 availability and services.
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Resolution Supporting the efforts of the Federal Communications Commission and the National Association of Regulatory Utility Commissioners to promote Lifeline Awareness
adopted July 27, 2005
A resolution urging the FCC and State commissions and telecommunications providers to support greater efforts to educate qualified consumers about the benefits of Lifeline and Link-Up in hopes to achieve the goal of Universal Service.
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Resolution Supporting FCC's Slamming Rules
adopted July 27, 2005
A resolution expressing NARUC?s encouragement and support for the FCC?s efforts to maintain an effective, strong and cooperative relationship with NARUC and its member States as it addresses slamming issues and other consumer issues, including development of rules and policies, enforcement actions against violators, and developing and distributing related consumer education materials.
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Resolution on NARUC Telecommunications Legislative Reform
adopted July 27, 2005
A resolution adopting the attached Federalism and Telecom white paper. Any fundamental reform of national telecommunications law should assign regulatory authority on the basis of regulatory function, rather than on the traditional basis of call endpoints. Any effort to reform national telecommunications law should provide to all relevant levels of government the flexibility to respond as needed to evolving market circumstances.
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Resolution Honoring Vicki Elliott, Washington Utilities and Transportation Commission
adopted February 16, 2005
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Resolution Supporting the Adequate Funding of the Low Income Home Energy Assistance Program (LIHEAP)
adopted February 16, 2005
A resolution urging the Administration to release the remaining $98 million in emergency LIHEAP funds for FY 2005. The NARUC Board urges the Congress to appropriate LIHEAP funding of at least $3.4 billion in the FY 2006 budget.
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Resolution Supporting an Active State Role in Managing Consumer Issues in an IP Telephony Enabled World
adopted February 16, 2005
A resolution commending the FCC for recognizing this vital State commission role in this new IP-enabled world. The NARUC Board of Directors urges the FCC to quickly delineate the specific roles that State Commissions will have in managing IP-enabled telephony consumer related issues.
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Resolution Honoring Carl Wood, Commissioner, California Public Utilities Commission
adopted November 17, 2004
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Resolution Concerning Petitions filed at the Federal Communications Commission by Telemarketers Requesting Preemption of State Telemarketing Protection Laws
adopted November 17, 2004
A resolution expressing NARUC?s support for the Constitutional right of States, such as North Dakota, Florida and New Jersey, to enact legislation to effectively regulate telecommunications practices affecting its citizens, and recommends that the FCC not overstep its Congressionally-mandated authority and unnecessarily impinge upon the States? rights to self-governance. NARUC urges that any order resulting from these proceedings should not preempt States from establishing or enforcing consumer protection regulations in the area of telecommunications.
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Resolution Concerning the Truth-In-Billing Petition filed at the Federal Communications Commission by the National Association of State Utility Consumer Advocates (NASUCA)
adopted July 14, 2004
A resolution opposing the imposition of monthly surcharges that are not mandated or specifically authorized by law or regulation to be passed on to the consumer. NARUC agrees with the principles advanced in the NASUCA?s March 30, 2004, petition and supports an FCC investigation into the billing practices of the carriers with regard to such surcharges.
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Resolution of NARUC To Support The Adequate Funding of the Low Income Energy Assistance Program (LIHEAP)
adopted March 10, 2004
A resolution supporting increased funding for both the regular and emergency programs, and advance appropriation for LIHEAP and urging the Congress to appropriate LIHEAP funding of at least $3.4 billion for FY 2005, and an advance appropriation for FY 2006 of at least $3.4 billion.
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Resolution Encouraging States to Adopt Minimum Requirements Relative to the Exchange of Customer Account Information Between Interexchange Carriers, Local Exchange Carriers and Competitive Local Exchange Carriers
adopted March 10, 2004
A resolution adopting the principles expressed in the Model Standards Relative to the
Exchange of Customer Account Information Between Carriers. States are encouraged to carefully consider the Model Standards Relative to the Exchange of Customer Account Information Between Carriers and to use them as a template upon which to build their own customized individual standards.
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Joint Resolution Supporting a LIHEAP-Equivalent to Assist Low-Income Drinking Water Utility Ratepayers
adopted March 10, 2004
A resolution conceptually supporting and encouraging the timely development of effective assistance programs for low-income ratepayers of drinking water systems. NARUC, through its Committee on Water and its Committee on Consumer Affairs, work closely to develop effective programs to assist low-income water utility ratepayers, considering, but not limited to LIHEAP as a potential model.
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Resolution Honoring Catherine W. Black
adopted November 19, 2003
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Resolution Concerning Consumer Protection and Service Quality Issues with Wireless Telecommunications Services
adopted November 19, 2003
A resolution encouraging wireless telecommunications carriers to hire and train their staff at sufficient levels to render adequate and satisfactory service to consumers. NARUC encourages resolution by State agencies including Public Service Commissions, Public Utility Commissions, Consumer Divisions, and State attorneys general, where authorized, of wireless service quality issues as they relate to billing problems, service quality issues, and other unsatisfactory terms and conditions of wireless service faced by consumers.
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Resolution to Endorse the Alexander-Dodd-Kennedy Amendment to Increase Funding of Low-Income Energy Assistance Program (LIHEAP) and for the Department of Health and Human Services to Conduct a Program Evaluation of LIHEAP
adopted November 19, 2003
A resolution conceptually supports the provisions of the legislation that call for the Secretary of Health and Human Services (HHS) to conduct a study to evaluate the performance of LIHEAP. NARUC endorses reauthorization of the Low Income Home Energy Assistance Act and the Alexander-Dodd-Kennedy Amendment to increase LIHEAP funding.
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Resolution Adopting Wireless Best Practices
adopted July 30, 2003
A resolution supporting a joint FCC/State/Industry initiative to consider voluntary customer-focused wireless service quality standards that reflect the principles in the Wireless Best Practices List. Appropriate State authorities are encouraged to continue to promote high quality wireless telecommunications service based upon the Wireless Best Practices List.
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Resolution Concerning Billing Practices By Commercial Mobile Radio Services (CMRS) Carriers
adopted July 30, 2003
A resolution stating that NARUC has numerous concerns regarding the current practice of some wireless carriers imposing separate explicit charges for federally mandated programs such as enhanced 9-1-1 service, local number portability, number pooling, and Universal Service Programs funding.
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Resolution of NARUC to Support the Adequate Funding of the Low Income Energy Assistance Program (LIHEAP)
adopted February 26, 2003
A resolution supporting continued funding and advance appropriation for LIHEAP, at least $3 billion for FY 2004 and an advance appropriation for FY 2005 of at least $3 billion. NARUC also urges the Congress to appropriate such funding prior to the commencement of the winter heating season.
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Resolution Concerning Number Portability For Wireless Carriers
adopted February 26, 2003
A resolution encourages the FCC either to eliminate the BFR requirement in the top 100 MSAs, or provide a mechanism whereby State regulatory agencies can issue BFRs to implement LNP by the November 24, 2003 deadline.
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Resolution Urging the FCC to Initiate a Rulemaking to Establish Mandatory Minimum Requirements Relative to the Exchange of Customer Account Information between Inter-Exchange Carriers, LECs and CLECs
adopted February 26, 2003
A resolution supporting the petition filed by ATT, Sprint and MCI as far as it requires mandatory exchange of customer account information but is not, at this time, supportive of the requirement to use the CARE process.
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Resolution Honoring Pam Nelson
adopted November 13, 2002
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Resolution Concerning Wireless Handset Proliferation and the Environment
adopted July 31, 2002
A resolution calling upon all wireless carriers and their equipment providers to expeditiously address universal interoperability to reduce customer need to change instruments. NARUC alerts Congress and the wireless industry to the environmental impact of the proliferation of wireless phones. NARUC urges all wireless carriers to immediately explore "take-back" programs so that cellular phones and batteries can be recycled.
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Resolution Concerning Wireless Consumer Complaints
adopted July 31, 2002
A resolution encouraging wireless telecommunications carriers to hire and train its staff at sufficient levels to render adequate and satisfactory service to consumers. NARUC directs the Committee on Consumer Affairs to pursue a study that would identify the extent and type of consumer complaints filed against wireless carriers. NARUC directs the Staff Subcommittee on Consumer Affairs to explore options, with the Consumer and Governmental Affairs Bureau of the FCC and the wireless industry, to facilitate speedy and fair resolution of wireless consumer complaints, including those received by state commissions.
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Resolution on Telecommunications Consumer Bill of Rights
adopted July 31, 2002
A resolution urging that a Consumer Bill of Rights for consumers of telecommunications services be developed for the protection of all residential and small business telecommunications consumers, regardless of their provider of such services.
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Resolution Concerning Wireless Number Portability
adopted July 31, 2002
A resolution encouraging all wireless carriers to implement number portability prior to the November 24, 2003 date imposed by the FCC. NARUC encourages the FCC to obtain frequent status reports from the wireless industry and its vendors concerning its preparations to meet the FCC deadline, with particular attention to the question of preparedness of sales and service personnel to implement wireless number portability, and to the progress being made by small wireless providers in preparing to implement wireless number portability.
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Resolution Regarding the June 5, 2002, FCC Order Allowing an Increase in the Subscriber Line Charge
adopted July 31, 2002
A resolution encouraging the FCC to more fully analyze the cost bases supporting its ordered Subscriber Line Charge increases. The Federal Communications Commission should consider and report the universal service effects of increased monthly flat rate charges before it increases any mandatory monthly flat charge.
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Resolution Concerning the Reorganization of the Federal Communications Commission To Include An Office or Staff Solely Responsible For Rural Communications Policy, Which Reports Directly to the Commission.
adopted February 13, 2002
A resolution recommending that the FCC reorganization include an office or staff solely responsible for rural communications policy which reports directly to the Commission. This office or staff will be dedicated expressly to the responsibility within the FCC for addressing telecommunications services issues affecting rural customers.
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National Association of Regulatory Utility Commissioners Resolution Honoring E. Leon Jacobs, Jr.
adopted February 13, 2002
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Resolution Concerning the FTC Notice of Proposed Rulemaking to Amend the Telemarketing Sales Rule, 16 CFR PART 310
adopted February 13, 2002
A resolution urging all State Commissions to file comments on the FTC's notice of rulemaking. NARUC General Counsel shall file comments with the FTC on behalf of NARUC in conformance with this Resolution.
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Resolution to Support the Adequate Funding of the Low Income Energy Assistance Program (LIHEAP)
adopted February 13, 2002
A resolution supporting continued funding and advanced funding for LIHEAP. NARUC also urges the President to release to the States the full $600 million in LIHEAP emergency funding to address additional heating and cooling needs in FY 2002. NARUC urges the Congress to appropriate adequate LIHEAP funding for FY 2003, in an amount not less than the $2.3 billion released in FY 2001 and approved by Congress for FY 2002 including emergency funds.
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Resolution on Customer Proprietary Network Information (CPNI)
adopted November 14, 2001
A resolution stating that NARUC finds, based on its members’ wide experience dealing with these types of privacy issues in a variety of contexts, that government has a clear and substantial interest in CPNI issues. NARUC encourages its member commissions to file comments detailing their experiences and record based finding with respect to regulated utilities' use of customer information.
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Resolution Regarding Phase 3 of the Federal Communication Commission's Comprehensive Review of the Accounting Requirements and ARMIS Reporting Requirements for Incumbent Local Exchange Carriers
adopted November 14, 2001
A resolution requesting that the FCC to establish a Federal-State Joint Conference to develop comprehensive accounting and reporting changes, under Section 410(b) of the 1996 Telecom Act, to ensure a fully developed record. States and territories are encouraged to file comments responding to the FCC's sunset proposals by identifying those specific rules which should not be sunset and providing a full analysis of the justification for the rules, on a rule-by-rule basis and addressing the advantages and disadvantages of a sunset approach, as opposed to concluding that requirements should be eliminated only upon meeting certain conditions with the development of a competitive marketplace.
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Resolution Supporting the Use of Innovative Billing Alternatives and the Use of Resources to Assist in Alleviating the Hardships Evident in the Marketplace for Low and Moderate Income Households
adopted July 18, 2001
A resolution encouraging state public utility commissions to fully explore and examine various regulatory tools that can be used to help utilities and their customers mitigate the impact of higher prices for natural gas and electricity; State commissions should strongly encourage electric and natural gas utilities to invoke reasonable measures in alleviating hardships for low and moderate income households, recognizing that such utility measures should be balanced with efforts to not unduly shift costs to remaining customers.
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Resolution Supporting Coordination Between the FCC and States on Telecommunications Consumer Issues
adopted July 18, 2001
A resolution encouraging the FCC to make a strong and effective cooperative relationship with State commissions as one of its goals of reorganization. NARUC endorses and encourages continued, active enforcement of consumer protections in the telecommunications industry as it evolves to a competitive marketplace.
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Resolution for the Prevention of CYBER DIALER ATTACKS
adopted February 28, 2001
A resolution urging the FCC to open a rule making proceeding to deal with cyber dialer attacks.
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Resolution on FCC Mandatory Interexchange Carrier Detariffing
adopted February 28, 2001
A resolution adopting the principles included in the text as a rational and systematic approach to achieving a reasonable level of customer protection. NARUC encourages States to consider these principles and adopt rules as necessary to ensure these customer protections exist within each State.
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Resolution Supporting the Goals of Full and Open Disclosure for Consumer Telephone Bills
adopted February 28, 2001
A resolution reiterating the principals espoused in the relating July 2000 resolution, which protects and empowers consumers of telecommunications services. NARUC appreciates and supports the efforts of Senator Rockefeller to promote the goals of full and open disclosure in telephone bills in the 107th Congress, as reflected in S. 1825 from the 106th Congress, and offers the cooperation and assistance of its members to implement these goals.
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CYBER DIALER ATTACKS Issue Paper
adopted February 28, 2001
A Paper discussing possible actions for regulatory attention regarding “cyber dialer attacks” Long distance carriers should be required to offer blocking of international calls blocking of 1010288 011 calls or provide ID and PIN protection to make long distance and international calls. Customers should not have their local service or credit rating affected if they have one of these charges in dispute. Develop State and federal rules/laws prohibiting the transfer of dialing programs via the Internet or email and to dial a customers computer to international locations without prior written contracts. Require all long distance carriers to provide to all customers’ information explaining this problem and how to prevent it from occurring.
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Resolution Regarding the Low Income Home Energy Assistance Program (LIHEAP)
adopted February 28, 2001
A resolution supporting continued funding and advanced funding for LIHEAP. NARUC urges the Congress to insure the LIHEAP appropriation not only keeps pace with inflation but is also funded at a sufficient level to meet energy cost burdens projected for the fiscal year of the appropriation and, in the case of advanced funding for the fiscal year, of the advanced appropriation.
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Resolution Supporting the "KNOW FRAUD" Identity Theft Initiative
adopted November 15, 2000
A resolution affirming the Association's strong support for the KNOW FRAUD Program. NARUC believes the KNOW FRAUD initiative is a laudable proactive measure to better serve and protect customers from identity theft fraud.
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Resolution Regarding the Low Income Home Energy Assistance Program
adopted November 15, 2000
A resolution supporting the appropriation of at least $1.4 billion in regular funding for FY 2001 and an advance appropriation of at least $1.5 billion for FY 2002.
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Resolution Regarding Universal Service for Low Income Households(LIFELINE)
adopted July 26, 2000
A resolution applauding the work done by TIAP in preparing objective empirical analysis for policy makers’ consideration, and recommending the paper. NARUC affirms its support for states to explore initiatives to improve the utilization of Lifeline among low-income households.
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Resolution on Telecommunications "Slamming" Complaints Referral and Mediation of Consumer Complaints
adopted July 26, 2000
A resolution commending the FCC in its efforts in addressing slamming problems and in recognizing states as the appropriate contact for consumer complaints, as evidenced by Order 00-134. NARUC encourages all states to participate in the dispute resolution process by "opting-in" to the complaint referral program as described in FCC Order 00-135.
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Resolution on Telemarketing and Do Not Call Lists
adopted July 26, 2000
A resolution supporting efforts by the FTC, Congress and the states to mandate adherence by telemarketers to requests by residential consumers not to receive telemarketing calls, when residential consumers register such request by enrolling on Federal or State Do Not Call registers.
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Resolution on Adopting NASUCA/NARUC Enforcement Actions Database Joint Working Agreement
adopted July 26, 2000
A resolution adopting the "NASUCA/NARUC Enforcement Actions Database Joint Working Agreement."
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Resolution Urging the Adoption of General Privacy Principles For State Commission Use in Considering the Privacy implications of the Use of Utility Customer Information.
adopted July 26, 2000
A resolution stating the opinion of NARUC that privacy interests should be given substantial weight when commissions consider claims for access to and use of customers information. To the extent practical, customers should be permitted to choose the degree of privacy protection, both with respect to information outflows and inflows.
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Truth-in-Billing Model Rules
adopted July 26, 2000
A resolution adopting the principles expressed in the truth-in-billing model rules as a rational and systematic approach to achieving a reasonable level of customer protection. States are encouraged to carefully consider the truth-in-billing model rules and to use them as a template upon which to build their own customized individual rules.
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Resolution Encouraging States to Consider the Rational and Systematic Approach to Customer Protection Expressed in the Truth-in-Billing Model Rules
adopted July 26, 2000
A resolution adopting the principles expressed in the truth-in-billing model rules as a rational and systematic approach to achieving a reasonable level of customer protection. States are encouraged to carefully consider the truth-in-billing model rules and to use them as a template upon which to build their own customized individual rules.
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Resolution Supporting Congressional Hearings on Privacy and the Telephone Call Privacy Act of 1999.
adopted March 8, 2000
A resolution commending Senator Edwards for engaging NARUC on this critical issue and supporting Congressional hearings on privacy and Senator Edwards proposed legislation, S. 1850.
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Resolution on Telecommunications Truth-in-Advertising Principles
adopted March 8, 2000
A resolution expressing support for the principles outlined in the FCC and FTC joint policy statement issued February 29, 2000. NARUC commends both the FCC and FTC for implicitly recognizing, by stating that it does not preempt existing State law, that consumers benefit when Federal and State governments work together cooperatively.
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Resolution Regarding the Low Income Home Energy Assistance Program (LIHEAP)
adopted March 8, 2000
A resolution expressing NARUC’s support for the appropriation of at least $1.4 billion in regular funding for FY 2001 and an advance appropriation of at least $1.5 billion for FY 2002. NARUC recommends that Congress enact $300 million in emergency contingency funding for FY 2001.
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Resolution Concerning National Guidelines for the Use of N11 (Especially 211) Service Codes
adopted March 8, 2000
A resolution supporting States' use of 211 to allow interim-deployment for the social service purposes discussed in this resolution, but reserving 211 from any other new assignment until the FCC develops guidelines for the use of N11 service codes.
